Amazon Marketplace Rights

[mau_juaquez]

Hi All,

 

We bought a 7" tablet from Amazon in October via a trader on the marketplace.

 

This was advertised with a 2yr warranty.

 

The tablet no longer charges so we contacted the seller who provided no response. We gave them 3 days and contacted Amazon.

 

They have left a message with the trader but currently no response. We have tried contacting the manufacturer direct (Leliktec) but no response, they only have an online enquiry form.

 

I was just wondering what our options are as we have faulty goods but outside the Amazon 90 day guarantee.

 

Ideally looking for a refund but a warranty repair as a minimum, unfortunately we have no where else to go so just wondering what our rights are and what Amazons responsibility is in cases like this? Currently stuck with a faulty item.

 

Many thanks

[silverfox1961]

Hi,

How long have you had the tablet?

 

Is it still for sale on Amazon? If so can you find and post a link so that we can review it.

 

A warranty is in addition to your statutory rights under SoGA and although getting a full refund is unlikely, you may get a partial refund.

 

Have you queried with Amazon?

[mau_juaquez]

Hi there,

 

Thanks for the response, we bought it early October and has just gone out of the 90 day guarantee protection. Link here:

 

http://www.amazon.co.uk/IMPROVED-Dual-Camera-Capacitive-accelerator/dp/B00F625MVO/ref=sr_1_4?ie=UTF8&qid=1391937225&sr=8-4&keywords=leliktec

 

Havent queried with Amazon, just contacted them to try and get some assistance. I am just after finding out what our rights are before I phone them and quote all the relevant acts to them.

 

Note the listing was with a different trader (OVI Trade). This is a link to the seller: http://www.amazon.co.uk/gp/aag/main?ie=UTF8&asin=&isAmazonFulfilled=0&isCBA=&marketplaceID=A1F83G8C2ARO7P&orderID=202-0408512-1308307&seller=A1VPLF3EHSVKQ2

 

Regards

 

Matt

[silverfox1961]

The Sale of Goods Act states that any goods that become faulty within the first 6 months of purchase will be assumed that the fault was there from manufacture. After 6 months, it is down to the buyer to prove it was faulty from manufacture,

 

As the tab is less than 6 months, the seller (NOT the manufacturer) is responsible. If the seller won't respond, you could try a chargeback with your bank on the assumption you paid by either credit or certain debit cards

[mau_juaquez]

Thanks Silverfox,

 

I quoted that information to Amazon via their chat. They have filed an A-Z guarantee claim.

 

Many thanks for your help, much appreciated

[rebel11]

Hi Mau

 

Here's some info:- http://sogahub.tradingstandards.gov.uk/