@virginmedia Virgin Media - A Poor excuse for a business

[rdm2006]

A Friend noticed a d/d going out of her account the other day which she knew nothing about, turns out virgin have been taking £23 every month since 2012 (£340 pounds worth).

 

 

the bank refunded the money (yes i know, what a shock) contacted virgin who say that the phone was sent out but was returned in 3 days but the contract remained. (perhaps they have moved from Telephony to Telepathy).

 

Usual promises were made i.e. money already refunded to the bank so A/C will be cancelled. 31st December letter comes to say a/c is 360 in arrears. We repeat the whole process of speaking to Bransons Boneheads and the same promises made with assurance that this time it WILL happen.

 

27th Jan another letter - this time the balance is now £390 in arrears and my friend is threatened with bad cred ref and dca's,- we go back to Bransons Boneheads and follow the whole process again, again the same promises this time we ask for a letter confirming nothing is owed and they say that they have no method to send out a conf letter, We also ask about compensation and the guy says there is no method available to compensate as their is no account to credit it to.

 

I send an email on her behalf to the complaints team who return an email saying that we must call 789 on the virgin mobile (that we do not have) or log in to the account (that we know nothing about) online so that we can clear the security questions.

 

 

What a bunch of idiots

 

Complaint to OFCOM i think

 

Do they have to pay for complaints to OFCOM

[rdm2006]

Oh and now they say no compensation as there is no loss of service. Priceless

[locutus]

Is this Virgin Media or Virgin Mobile?

 

 

You cannot complain to Ofcom, your complaint would go to their "alternative dispute resolution" (a qango)

 

 

Virgin's complaints code is located HERE

[rdm2006]

It is virgin mobile but their email says virgin media, to be honest they were so thick i wouldnt be surprised if they dont know who they are

 

 

complaint to CISAS then.

 

 

 

a quango ????

[locutus]

qango = quasi autonomous non governmental organization

(aka something privatised that does the job of a government body but is really a toothless organisation)

 

 

The up side for trying them is free to you.