Perfect Home- refused payment.

[sdawn70]

Please Help.

 

I sold my soul to the devil 4 yrs ago when I purchased a Tumble Dryer from Perfect Home!!

Believe me I was under no illusion as to their sky high interest rates ect

but I had no other alternative as couldn't afford to buy one outright.

 

Since then I have had 5 agreements with them (2 have been paid 3 ongoing).

 

My problem is this:

A month before Xmas my cooker broke so having no alternative I once again turned to Perfect Home.

 

All was ok until I missed a payment last week!

 

My weekly repayments are £42 so I now owe £104!

This being 2 wks payments Plus £5 late fees

( I have not been informed that the late fees had gone up!!)

I cannot afford to pay this all at once so

 

offered to pay £60 today and get my account up to date next week.

The man I spoke to said they couldn't do that as they had a new manager and a change of policy??!

 

I spoke to said manager who said they could only take payment in full!

 

Can they do this?

 

He has threatened me with taking my goods so I told him to take me to court and he put the phone down!

 

If anyone can help/advise i would be very grateful

[renegadeimp]

Late fees are unlawful. Dont pay them.

[sdawn70]

Have just had man at window (wouldn't open the door) asking if i could ask friends or family to lend me the money!!!

I haven't (and wouldn't anyway) he said if I didn,t pay full amount today they would be at my door everyday nxt

wk by which point debt would have risen to £164!! Am seriously stressing:x

[citizenB]

What the PH rep has done is in breach of OFT guidelines - they cannot advise or pressure you into borrowing money from other sources in order to pay their accoutns.

 

The further action of advising that they would continue to harrass/intimidate until such times as you pay up - may well be a matter for the police. This is the type of action we would expect from loan sharks !!

 

We do have PH representatives on the forum, although I doubt they will be able to advise in any meaningful way. We have other similar distressing stories so obviously the company culture is not changing in anyway.

Edited January 25, 2014 by citizenB

[sdawn70]

What do you advise I do? Shall I phone again and repeat the payment offer I made this morning. Don't want to do nothing!!

[BankFodder]

They are not entitled to refuse to take a payment from you.

They are required to mitigate any losses by accepting payments when they are available. This does not mean that by accepting a part payment that they are accepting the fact that you are in arrears - they can still go on to take action - but they are not allowed to maintain the debt at a high level when you are trying to reduce it.

 

You need to get it all down in writing.

 

Send them a cheque with a covering letter listing out what has happened and that you have made attempts to reduce the debt and that they have refused. Point out that they have a duty to mitigate their loss and if they want to take you to court then you will explain all of that to the court.

Take a copy of the cheque as well as the letter you send.

Also - send a separate letter pointing out that you are being hassled by them by their visits. Descibe in detail what was said by their rep and tell them that you will bring it to the attention of the court if they sue and in any even you will complain to the OFT.

In future, you should record on visits on video.

 

Keep paying the money. Don't stop. If they refuse it then make sure that your attempted payment - and their refusal is all put down in writing and that they get a copy.

 

Don't do things on the phone.

[sdawn70]

Ok thanx for Advise. I am going to make one last attempt to get them to accept payment as don't

want arrears to get worse. If they won't then i will follow your advise.

[BankFodder]

Then make sure that afterwards you log that attempt in writing and include it in your letter.

If it comes to putting it all before a judge, he won't be pleased.

 

Unfortunately, they won't sue you. They will simply make your life a misery before handing it over to a DCA who will take their turn to make your life a misery. These people are boorish.

[filrobbo]

Next time they come to the door if you have a camarer on your phone record them , you can also phone the police telling them you have a intruder on your premises.They are not aloud to do this.You need to start and claim back a unlawful charges and any insurance they have sold you.

[dx100uk]

don't forget to reclaim the insurance too!!

 

dx

[sdawn70]

Ok, so have just spoken to Perfect Homes and offered to pay £80 today and get account up to date nxt week

(I borrowed £20 off my daughter). Payment still refused!! However when I stated that then I have no choice

but to send a cheque with a cover letter in the post (a copy being made as prove that payment was attempted)

he said he d speak to his manager.

 

Just been phoned back and told payment still not accepted. However I have been told that can pay nxt Saturday

(1st Feb) by then my arrears will be £146 but no late payment fees will be incurred because no payment was made today

(how nice of them!) Also been told that I won t have any house calls as long as i speak to them on the phone on Wednesday

so hopefully will be resolved next week. I'm also interested in reclaiming OSC, can anyone inform me on how to go about this.

 

Thanks All.

[renegadeimp]

Good to see they are openly admitting to breaking the law.

[citizenB]

I'm also interested in reclaiming OSC, can anyone inform me on how to go about this.

 

Thanks All.

 

You need to have a list of all the OSC payments you have made. I will ask dx100uk what spread sheet you need to enter them on, you then simply enclose the spread sheet and a covering letter requesting all the payments back. The spread sheet will automatically add the payments up and add the interest due.

 

BRB

[citizenB]

 

[ATTACH]34010[/ATTACH]

 

 

 

 

 

This is the spread sheet you need to download in cell d 15 you need to put the interest rate they are charging you.

 

Just yell if you need any help

[sdawn70]

Thanks All, You ve all been really helpful

 

Will let you know how I get on.

[filrobbo]

Take control don't agree to any thing on the phone if you cart afford to pay , they will try a bully you if they do just put the phone down, they cart take your stuff from your house they my say they can . Tell then you want a brake down of what you owe them , then you can start to 're claim all unlawful charges you can tell them your intentions on the phone ,if you can record the call then do so.

[sdawn70]

God...Have just been reading of other people who have attempted to claim bk refunds of OSC etc, it all sounds so difficult but won't let that put me off!!

[filrobbo]

Yes they will put up a fight but the law is the law and they are brake it all the time , and think they can get away with it

[renegadeimp]

If that idiot comes calling again, record him on your phone. Make sure you clearly tell him " Please leave now or i will call the police". See what his response is to that. Remember, if he issues threats, you can then take court action against PH and against the idiot personally.

[sdawn70]

I will b 2 wks in arrears with PH come close of business tomorrow.

 

Spoke to them again today and

 

said i could pay up to date on 30th August...

 

..Was told they would b around to collect my items (3) nxt wk.

 

I told the woman they were not allowed without a court order and

 

she said they were allowed to take bk the most recent agreement (a cooker taken out last November) without one..

 

... Is this correct?

[dx100uk]

nope

 

they are not bailiffs and never ever can or will be.

 

usual rubbish that they have told us here

 

time and time again that they would 'retrain' their staff that say this.

 

bet you've their useless ';compulsory' insurance...

 

you do know you can reclaim ALL OF IT YOU have PAID>

 

dx

[Sparks_]

Not really, they have no right to enter your home, just dont answer the door to them, if you have the means maybe record what they say if they do come to your home?

Someone with more experiance will be along later to help you

[sdawn70]

I am a perfect home customer who has got into arrears with my account over the past month.

 

 

Although i have paid up to date now

 

 

i am seriously concerned that they refuse to take a part payment to reduce the debt

or come up with a repayment plan to help the customer get back on track.

 

 

Spoke to the temple finance guy who came out to see me recently and

 

 

he said as the goods are HP they cannot accept part payment:|

 

 

this seems nonsense to me.

 

 

Any comments or advice would be welcome.

 

 

Thanks.

[dx100uk]

utter bowlarks

 

 

pay them by internet bank transfer they can't refuse that way.

 

 

not got their insurance to reclaim have you?

 

 

dx

[dx100uk]

three threads merged

 

 

please keep to one thread per debt

 

 

dx