BAYV 'bailiff' at my fdoor saying hes coming in with the police - help

[stephani]

hi

 

i recently got a tv from buy as you view.

 

iv just had to stop working due to my health and can not pay it no longer.

 

i have depression exciety bipolar and the list go's on.

..but im so affraid of opening my door to tell the bayv man that ! im in a real state with it.

 

i wouldnt mind them taking the tv back as i know i cant pay and thats my fault

 

but he shouts at me and trys to walk in my home its making me nervous

 

i had to go to doctors to be put on diazapam just to try and deal with it.

 

im 23 and see no way out of this

 

please help me

 

he sits outside my house and

 

today he sat out their for 1hr 47mins while i sat in the dark crying

 

please im desprate

 

he said hes calling police

 

he shouts through my letter box and demands i open the door

and he has been caught by my naighbour previosly kicking my door to get an answer

 

i cant take this no more its driving me insane please help

[BAYV]

hi i recently got a tv from buy as you view. iv just had to stop working due to my health and can not pay it no longer. i have depression exciety bipolar and the list go's on...but im so affraid of opening my door to tell the bayv man that ! im in a real state with it. i wouldnt mind them taking the tv back as i know i cant pay and thats my fault but he shouts at me and trys to walk in my home its making me nervous i had to go to doctors to be put on diazapam just to try and deal with it. im 23 and see no way out of this please help me he sits outside my house and today he sat out their for 1hr 47mins while i sat in the dark crying please im desprate he said hes calling police he shouts through my letter box and demands i open the door and he has been caught by my naighbour previosly kicking my door to get an answer i cant take this no more its driving me insane please help

 

Dear Stephani

 

Given the serious nature of this complaint if you can contact either Elaine Mockler or Graham Clarke on

 

Elaine.mockler@bayv.co.uk

 

Or

 

Graham.clarke @bayv.co.uk

 

To provide your account details once this is done I can confirm the following actions will be taken

 

1. All contact except via the above individual ( in writing or recorded calls) will cease until the matter is resolved

2. A full investigation of your complaint will be initiated

3. A number of options to help you with your situation will be explored

 

If you wish this matter can also be investigated via the Local Trading standards detail which can be found on this forum or via our website

 

Kind Regards

BAYV

[hyperjase]

You know what ..

 

. I haven't got anything with BAYV but there are a LOT of people saying their doorstep callers

keep using the Police as a pressure tactic.

 

Disgraceful and I hope the Police turn on BAYV for using such tactics.

 

It's a shame such "companies" have to exist but alas this is the world we live in.

 

I'm just glad it's so in the open for all to see -

 

- I'd NEVER even bother looking at anything BAYV after all the stories I've read on here.

 

The motto goes....

 

"What goes around, comes around" BAYV,

 

you will eventually pick on someone who will take you to task legally,

 

and by the looks of it, you will lose miserably.

[renegadeimp]

Stephani,

 

if the bayv rep does this again, try and keep as calm as possible.

 

I know its hard.

 

call the police immediately.

 

tell them that someone is outside your home banging the door and making threats to you.

 

If he tries to stay there for an hour,

 

the police will easily come in time and move him on or arrest him.

 

The same applies for ANYONE experiencing this problem.

 

CALL THE POLICE IMMEDIATELY.

 

I'm rather concerned the BAYV poster hasnt suggested that.

[dx100uk]

own thread created.

 

it must surely plainly clear this is a policy that's coming from head office

and is in the training they get.

 

what the count now

 

7 threads on reporting this tactic.

 

just how widespread IS this problem!!

 

we get

 

dx

[citizenB]

I would echo the imp's suggestion. Call the police and advise that you are being threatened. If they try to say it is a civil matter, then ask to speak to someone more senior.

 

You MUST make a complaint to the OFT - they will not deal with individual cases, but they are obliged to keep a record and the more people report this type of behaviour, the sooner something will be done.

 

This truly is getting out of hand. These tactics of initimidation are simply quite disgraceful.

[havinastella]

I'm looking for a new TV, May have to pop to BAYV and pick one up. I need to try my new CCTV in front of my house.

[citizenB]

Are you able to see this guy's vehicle registration - make a note of it so that if he disappears before the police get there you have something they can identify him from.

[veganite]

I'm looking for a new TV, May have to pop to BAYV and pick one up. I need to try my new CCTV in front of my house.

 

If you look at the thread I started here: http://www.consumeractiongroup.co.uk/forum/showthread.php?410407-BAYV-Intimidation-Lies-Harassment

You will be able to see that BAYV CEO Graham Clarke does not care about situations such as these... For example, in my thread, Graham Clarke and BAYV said they would seriously investigate my complaint and would also obtain a copy of the CCTV in order to view the attitude of their representative. The outcome of this is that I am still waiting for their serious investigation. However, I doubt if they will provide me with an outcome since Graham Clarke, the CEO himself said he would not make any further comment in my thread.

 

 

To the OP / Stephani - All I can suggest is that you provide BAYV with your account details in a private message on this site and deal with the complaint on the site. I would also suggest that you decline any suggestion by BAYV not to post on this site. By keeping your complaint public in this open forum, should BAYV actually respond to your complaint then there would be less chance of their intimidation tactics.

You could make arrangements to return the TV to BAYV. As for the harassment you have experienced, perhaps BAYV could also refund all the payments you made to them in respect of the TV since you clearly do not want to remain a customer of this company.

[BAYV]

Dear Stephani,

Following your post of 8th January, we have still not received contact so have been unable to investigate your complaint. Due to the serious nature of the complaint we are keen to look into this as a matter of urgency so please contact either Elaine Mockler (elaine.mockler@bayv.co.uk) or Graham Clarke (graham.clarke@bayv.co.uk) with your account details.

Regards

BAYV

[renegadeimp]

I would suggest contacting elaine. Graham seems to fob people off.

[silverfox1961]

Hi

Not sure whether you have seen this

 

https://bayv.co.uk/_assets/pdf/charter-261112.pdf

 

The obvious 'mistruth' (politely put) is that they treat all customers with empathy and respect

[sequenci]

Hello there, is there any further news?

has BAYV sent you a default notice?

How long have you had the television for? How long is the contract?

 

If you have only got the TV recently I'm assuming that you have not paid at least 1/3 of the contract. This means that the TV is known as an unprotected item. In a nutshell it means that BAYV can try and request that you give the TV back.

 

It DOES NOT allow for that individual (who is not a bailiff, but an employee with no further powers than you or I) to enter your property. If they mislead you as to their legal position you really must be complaining. Not only to the OFT as previously mentioned but to Trading Standards and the Financial Ombudsman as well.

 

Seq.

[Desperate Daniella]

Hi stephani,

 

I've just noticed your thread and can see that you haven't posted for several days.

 

Please let us know that you are okay.

 

DD

[veganite]

BAYV.

 

Has this situation been resolved? If not, can I respectfully suggest that you immediately confirm that no further visits will take place with Stephani and request her account details so you can action such.

As you can see, in this instance, your customer has been informative about their depression and bi polar etc etc.

 

 

 

 

 

Stephani,

All I can advise you is to inform BAYV of your details, inform them that nobody from their company can call at your home unless it is prearranged collection for their TV. Alternatively, just deny them access to your property completely, and then send them their TV via courier.

 

Please will you update the thread if possible, firstly to let people know that you are OK and secondly to gain help in resolving this situation.

[dx100uk]

the op has not ever been back to cag since the time of the post

 

dx

[BAYV]

Dear Stephani,

Following your post of 8th January, we have still not received contact so have been unable to investigate your complaint. Due to the serious nature of the complaint we are keen to look into this as a matter of urgency so please contact either Elaine Mockler (elaine.mockler@bayv.co.uk) or Graham Clarke (graham.clarke@bayv.co.uk) with your account details.

Regards

BAYV

 

 

Further update on this complaint

 

The Company has still not had any contact from the customer

 

Kind Regards

 

BAYV