Anyone had trouble with TRUESHOPPING

[iambroke]

Hi.

 

 

Has anyone encountered problems with a company called TRUESHOPPING who trade on AMAZON!!??

 

 

I bought a chainsaw on Amazon through a company called TRUESHOPPING, in short it was a load of rubbish and when I contacted them they said they would arrange for their courier to collect it and that they would then issue a refund.

 

 

After they failed to materialise on the FITH occasion I became a little tetchy with them understandably and yesterday I received an e-mail from Amazon saying that my returns request case had been closed due to TRUESHOPPING refunding me. This is utter tosh and I still have the item sitting by my front door waiting for collection.

 

 

What is my best course of action re my refund Im out of work and the money when returned would come in handy for Xmas. Any help appreciated

 

 

Thanks

[MaxxPower]

How did you make the payment? If through a card then use Chargeback.

[renegadeimp]

Make sure you continue a dispute through amazon, so amazon knows they have a dodgy company working through them.

[ericsbrother]

phone amazon and tell them what has happened and they will actually refund you from their end. That takes a day so you should have your money in time. They will also give you a returns label so you can send the item back at your convenience.