Amazon took the wrong amount for my purchase

[sdutton007]

Yesterday, I purchase one of Amazon's lightning deals (Voi Jeans Men's Dutton Relaxed Jeans - £19.99) while the lightning deal was still active, in-stock and within the 15 minutes of placing it in my cart.

 

Unfortunately, they have charged me £50 for these and despite repeated arguements via phone, e-mail and live chat, they are refusing to do anything whatsoever.

 

I then contacted my credit card company to report this - but they just said that it is not fraud because I gave Amazon my credit card details. They also told me that if you give your credit card details to anyone, they have free reign to take as much money as they want from you and that this isn't "fraud".....

 

What can I do ???

Edited November 26, 2013 by ims21

[MaxxPower]

Just putting it in your cart doesn't necessarily get you the Lightning deal though. When you actually went through the checkout was the deal over because all units had been purchased? If so that's why it went through at full price. If you had it in your cart for 15 minutes before going through the checkout, that's the most likely scenario.

Your only options are to either pay the full price, or cancel the order I'm afraid.

[sdutton007]

As I stated in my original post: "the lightning deal was still active, in-stock and within the 15 minutes of placing it in my cart."

 

I did everything correctly to claim this lightning deal, but their system has made a mistake. This is the same system that thinks £100 is less than £12 when you sort by price...

[ericsbrother]

Then when you get the item refuse delivery and send them straight back for a refund. Amazon and the bank are wrong in what they say but getting them to do things will be slower. You can then get your refund via your amazon account

[kabukiman]

I used Amazon lightning deals before and the discount box was not always ticked on checkout, so if not manually done it would take the normal price.