Phone Call Supposedly from First Utility

[Feebee_71]

Had a phone call today that was supposedly from First Utility. The number called from was not withheld and the woman on the phone was adamant she worked for First Utility.

 

She knew my current energy provider details, my full address and (obviously as she had rung me) my phone number. She kept telling me how she could guarantee that FU would be able to offer me lower bills as their price per unit couldn't be beaten. She wasn't interested in listening to me saying I wasn't interested in switching suppliers, wasn't prepared to confirm who I was currently with or what my unit price is at present. Or, if I was interested in switching suppliers, I would do my own research, look into not only unit price but also standing charges, exit fees, customer service ratings and e like.

 

Anyway, I wasn't impressed with her pushy attitude and unwillingness to listen to me so I ended up hanging up on her. I then went on to do some further investigation.....

 

My current energy supplier doesn't have my phone number on their database - just address and email address for contact; they don't pass on customer details to anyone especially rival energy companies and have got a note on their system that I don't want any contact for marketing or survey purposes.

 

Next step was FU - they say they don't cold call for prospective customers, don't recognise the phone number as being one of theirs, don't have any details of my address on their database so wouldn't have any reason to contact me. They did take the number and said they would look into it and would consider reporting it if they find out who it is as they don't want to put off prospective customers by cold calling.

 

Lastly I tried ringing back the number that I'd been called from - when you dial it it doesn't connect and then tells you that you have dialled an incorrect number and to please check and redial. On google not a lot comes up but it does link to a thread on whocallsme website where there are a few posts and people say it's one of those company's who claim they can save you money on utility bills but no specific details about the company.

 

Anyway, I just wanted to warn people that this is happening and to be aware. The phone number that called me was 01792 528848.

 

Feebee_71

[alienskumm]

Sounds like First Utility based in Swansea. Trust Pilot has some interesting reviews on this company.

 

FirstUtility reviews

Very low 1.2 out of 0-10

184 Trustpilot review(s)

Most recent review 5 hours ago

[45002]

Perhaps it's Nev from http://www.bbc.co.uk/programmes/p018vlpy

 

I had a few calls like OP has and all from Swansea area dialling code 01792,not saying there all from Nev

 

And I'm Ex directory !

[Good Sister]

I've been dealing with First Utility recently. I've been dialling a 01926 number (Warwick dial code) and indeed been sending correspondence to a Warwick address. I am almost certain that the one time I received a phone call from them (an expected one), it was from "unknown number".

 

Therefore it is hopefully is one of those companies who claim to save you money but probably not directly linked to First Utility.

 

Thanks for giving other people this info Feebee_71. I know I would have been very annoyed if it was me!

[citizenB]

I thought they weren't allowed to do this cold calling ?

[Anubis1275]

Perhaps it's Nev from http://www.bbc.co.uk/programmes/p018vlpy

 

I had a few calls like OP has and all from Swansea area dialling code 01792,not saying there all from Nev

 

And I'm Ex directory !

 

Telesales call centre in Swansea pretending to be a number of companies. Also using 01792 312302.