@vodafoneuk vodafone euro traveller

[denovo18]

Having opted in for vodafone euro traveller as I travel to europe often during the month, it appears it has not been added to my account and therefore resulted in numerous data charges whilst abroad. I have texts from vodafone informing me that I have euro traveller! Customer services, although polite, could not help me and told me to go into the store. This is inconvenient as I am travelling again for at least a week. Customer services should be able to deal with these issues, hence the title customer services. I was repeatedly told that the euro traveller would now be added and a gesture of £5 would be added to my account. Not good enough, I want the charges refunded! When asked if I could raise a complaint, the advisor told me she would raise one for me but said she could not send me a copy of the complaint as it would be dealt with internally. As a complaining customer, I should be able to see the complaint that is being raised! Hence my post on here!

[silverfox1961]

Hi

Firstly, did you get the other VF issue sorted?

 

If you use the info on your other thread to contact Lee, this should be easy to sort out.

 

Lee has a good track record and as you say, you have the texts so this should be a no-brainer for him

[Lee Vodafone Company Rep]

Hi denevo18,

 

Thanks for making me aware of this.

 

As suggested by silverfox, could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To make sure I get it could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[denovo18]

Many thanks for your replies. Yes my last issue was resolved. But seems vodafone have issues when it comes to pay monthly customers travelling abroad. I have sent the details as requested lee. Reference no: 5317828

[renegadeimp]

I remember in 2011 when i went to the US for 6 weeks. They tried to charge me over £140 saying i 'incurred data charges while abroad'. All well and good, except my data was done solely through free wifi and no other means. Mainly because i couldnt get any kind of connection over there.

 

To their credit though, after i told the 'customer care' operator where to go, and to escalate me to a manager, they removed the charges and even waived 90% of the line rental for the time i was out there.

 

The reason i say this is to give you some hope that the charges can indeed be removed.

[Lee Vodafone Company Rep]

Hi denovo18,

 

Thanks for coming back to me.

 

I've received your email and will get back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK