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eBay and Distance Selling Regulations.


johnjordan
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Last week I purchased a mobile phone case described as distressed leatherbut on receipt it was obviously just plastic.

 

I informed the seller, who is a business seller, that I was returning the goods and required a full refund. The seller replied within minutes apologising and giving an address to return it to.

 

I then received an email from ebay a few minutes later saying I had to return the item within the next 2 days by trackable post

and that my money would be refunded on receipt of the item.

 

I sent them an email by return reminding them of the DSR and that I would post it within a reasonable time frame

as I have no access to a post office for 5 days and that the DSR quite clearly state that the seller does not have to await the return of the item before a refund should be made.

 

Strangely ebay have not been so quick to reply to this email.

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