Primus Broke the DATA PROTECTION ACT, what to do now?

[sash knighton]

Hi FolksMy Partner has a internet account with PRIMUS, and we had a problem with our bill and wanted to sort it out. As my girlfriend doesn't really know the ins and outs of these things she gave me permission to speak on her behalf via email she sent to the company.

 

So I rang them from work and spoke to a chap, who was very happy with me saying verbally that i could speak on behalf of my girlfriend and went into great detail of the account.

 

After a lenghty call the guy said someone would ring me back.....No one ever did SUPRISE SUPRISE!.

 

So I ring them 2 days later and spoke to a Lady who i must say sounded quite helpful, but she said that I couldnt speak on my partners behalf, as an email was not confirmation for permission.

 

I told her that i had previously spoken to a chap a feww days before in depth with the account, and she said he shouldnt of done that.My reply was, so does that mean he was in breach of the data protection act? Yes she replied.

 

I asked for his name but she wouldnt give to me, so i asked for the recording all of all phone call made to and received from PRIMUS. My question is what can i do from here?

 

If this guy has not gone through the proper protocol surley he is in the wrong.

 

Sorry for long post people.

 

Any advice will be most grateful

Edited October 17, 2013 by citizenB
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[steampowered]

As far as I'm aware the DPA does not require consent to be in writing. I can understand why they would have an internal compliance policy that the consent must be in writing, but I guess this would only be an internal policy not a legal requirement.

[sash knighton]

Thats what i thought first off, but im still going to have all the recorded conversations posted to me, just incase i have more dealings with them

[Ganymede]

But you wanted to be able to speak on your partner's behalf and she wanted you to.

 

What exactly do you think you want out of this?

[sash knighton]

Just a update, I have still been having problems with primus, But 2 weeks ago they have agreed that i can speak on my partners behalf. Thank god. but still waiting for the calls that i have requested to be sent to me. I only want these because of any future dealings with them i can then go back and check all of my records against them