T-mobile/EE Head office number? Or anything?

[j_semple]

I have tried emailing the boss but been completely ignored.

 

Need advice on what way to proceed (this is my story copied from facebook but it's pretty much what has happened)

 

since september I started getting calls from a 0845 number (I ignored at first)

 

1 night I happened to log on to my t-mobile account and noticed I had upgrade options.

 

I clicked the no sim only as it was unlimited everything (no 4G)

 

unsurprisingly a couple of days later the order refused to go through.

 

Meanwhile, the 0845 calls on my phone increased (sometimes to 2/3 calls a day)

 

eventually last thursday gave in and answered.

 

She was very convincing on the phone promised me FREE cinema tickets

and FREE EE films (I thought sounded too good to be true but OK)

 

Imagine my surprise when I noticed I had a bill on saturday

(and I hadn't even received the sim card yet)

 

immediately phoned customer services and had a hassle with their call staff (couldn't understand them)

 

but eventually billing was sorted to keep me happy.

 

I done some digging though and I noticed that the promised FREE cinema tickets

and the promised FREE EE films are not free at all

(35P per ticket and per charge to rent a movie which I wasn't told about)

 

immediately I emailed the CEO and still awaiting a response as I refuse to contact customer services again

(oh and I was also promised my contract length would be cut)

 

Guess what?

 

Nothing has changed either.

 

Forced to go on to 4G hounded to go on to 4G with false promises

and still no sign of any contact to discuss this

 

(and I did email the tmobile page and EE page on here as requested and still no response either)

[j_semple]

Just to say my situation has been sorted. Got a call from exec office (after a lot of emails mind) took me off 4G despite going to increase my allowance to max allowed (I went no way didn't want to know after all the hassle I've had) so will be sending me out a t-mobile sim card but even better they will honour the deal I saw on the t-mobile site (the £26 a month sim card) unlimited everything and no 4G in sight (not doing 4G when the so called freebies I was promised aren't free) 12 month contract but a happy customer again (don't like the way I felt I was pressured into doing all of this in the first place) just need to get my billing sorted but sure that won't take much