Scottish Power - no bill for 3 years

[DuffNCustard]

My Mum is nearly 80 and very deaf so Scottish Powers call centre is no use to her - plus the fact they keep you waiting for ages on a premium line tariff. She has not received a bill for 3 years and pays by direct debit which of course has increased. In July she received a demand for nearly £600, sternly worded and frightened the hell out of her so she paid up. I have sent an email to their customer services and also a complaint to their CEO. a month on and still no reply - now there's a surprise. I now intend to send them a SAR - can anyone direct me to a template request and the address to send it to. I will use recorded signed for delivery. I don't expect them to respond, will the next step be a complaint to the Data Tsar? In the meanwhile Mum will transfer to a new provider.

[Bazooka Boo]

Well done for taking these charlatans on!

 

Definitely vote with your feet and go with a new provider.

Enter into their complaints procedure today, start at the beginning and exhaust it so you can then escalate it to the energy ombudsman.

http://www.scottishpower.co.uk/support-centre/service-and-standards/complaints/

 

http://www.ombudsman-services.org/energy.html

 

Also have a read of the billing code, and hit them with it, HARD!!

http://www.energy-uk.org.uk/customers/energy-industry-codes/code-of-practice-for-accurate-bills.html

[DuffNCustard]

Luvvly jubbly - I've fired off the first salvo and initiated the complaints process - I also availed myself of some info from the billing code link you so kindly provided and quoted it to them.

 

tick tock

[Bazooka Boo]

Well done, should give them some food for thought!