@santanderbankgb Bank lost £200 paid over the counter

[vegus]

Please help

 

my nephew paid £500 into his account on the 11/9/13 - he was given a receipt for the transaction.

On Friday, 20/9/13, he received a letter from the bank, that was delivered via TNT post, stating he had not paid in £500, but £300!!!!

 

This letter goes on the list the bank notes and how many there were of each - what they dont do is include the right number of £20 notes that were handed over.

 

The money was sorted into groups of £100, ie 9 £10 notes and a £10 across each group. The casheir counted out the notes and sorted them according to each note.

 

He went to the branch today and was told they will look at CCTV image. I think they will come back as say they confirm he paid in £300, as I think its a [problem].

 

What can he do? Can / should he report this to the police?? Can he demand to also view the CCTV images? He is only young and is saving for a car.

 

Any advice would be much apprieciated.

 

Thanks all

 

V

Edited September 23, 2013 by honeybee13