E-bay problem.

[jimbod888]

Hi,

I bought a x-hose off e-bay. Shortly after the purchase e-bay removed the listing.

 

When I queried why e-bay suggested the item was a fake,

 

In view of this I bought another one elsewhere.

 

I got the 'real' one and compared the two.

 

Other than the packaging it was difficult to see the difference however I now had two hoses!!!

 

E-bay in their wisdom told me to send it back and open a case with the resolution center, which I did.

 

The seller refused to make any contact with e-bay or myself.

 

E-bay asked for proof of postage and delivery, which I provided.

 

They then asked for a copy of the delivery sheet. This proved somewhat problematic and took soem time to come through.

 

While waiting for the delivery sheet I ran out of time and e-bay closed my case.

 

I don't have the hose or my money. E-bay refuse to help any further,

 

I tried e-mailing the seller without success. I'm going to contact trading standards and advise them of these 'dodgy' hose pipes.

 

I am very annoyed with e-bay and without some resolution I am going to close my account, however I would rather get my money back.

 

Thanks for any help Jimbod888.

[ashmk]

Just because ebay says something is fake does not make it fake. They remove a lot of stuff because it's easier for ebay to simply remove something than go through all the aggro to prove it's genuine.

 

It does not help your situation I know but just thought you should know.