N Power debt

[arigold1]

Hi,

 

have a £1000 debt with Npower - mostly from a previous property we rented.

 

We are still with Npower now at a new property (also renting)

 

They are threatening to cut us off or install a meter.

 

Would there be any come back to switching electricty / gas providers & making an affordable repayment offer to Npower in line with other debts of £5pcm ?

 

Thanks

[dx100uk]

what do you mean by mostly from an old property?

 

tell us more please

 

dx

[nottslad]

they can't take this action against your current supply due to debts at a previous address.

 

It may be worth switching however NPower may object to the switch on the grounds of debt

[arigold1]

Hi,

 

 

Your responses are making me slightly optimistic !

 

Approx £800 of the £1000 debt is from out old property which we moved out of in Dec 2012.

 

We do owe the money, and had been paying a higher monthly amount - £150 to cover monthly bills & pay some off,

but recently they said they could not find our gas supply !!?? - so had not been billing us,

 

Now they have sent threatening (usual stuff) letters demanding payment for whole £1000.

 

Whats my next / best steps ?

 

What can they do about the old debt at our previous house ?

[dx100uk]

so the old bills are for dual fuel?

 

have you move in/out reading for both meters?

 

dx

[nottslad]

You should be able to switch then - this may be your best option.

 

if I was in your position I would email the CEO asking them to split out the old and the current debt and offer them a payment plan to cover your usage and an amount towards debt.

 

In terms of what can be done about 'closed' debt, the usual course of action is for them to farm the account out to a debt collection agency and they will send their usual threats

[arigold1]

Yep dual fuel...

Pretty sure the other half has taken pictures of the meters when we moved out of the old & then when we moved into the new.

 

 

Am I likely to have any objections to them splitting this bill if I just call up & speak to customer services ?

If so emailing CEO best strategy ? - where would I find address ? - and is there a template I could use ?

 

Thanks

[arigold1]

Confirm we do have meter readings for both properties.

 

Look forward to any advice - thanks.

[arigold1]

Sorry for multiple posts - but this is also the case for Essex & Suffolk water.

though we only owe £60 from previous address.