Dell Inspiron from Tesco - out of warranty and has died

[rose-e-cheeks]

Hi there,

 

I'm a newbie to this site and would like some advise please.

 

A Dell Inspiron laptop was purchased from Tesco.com in November 2011 for my mother and was put onto my nan's credit card. It was bought to give my disabled mother a link to the outside world and a way of making new friends and interests. Approximately 3 weeks ago it refused to come on and emitted a certain number of beeps - in this case, 7 which indicates processor failure.

 

Sadly, the warranty expired in November 2012 so the laptop is not covered by either Tesco or Dell.

 

I intend to contact Dell and raise issue with the fact that an expensive laptop has gone fatally wrong after 18 months of very light use and as such was not fit for purpose. I am aware that goods have a certain 'reasonable time' in which to go wrong and am unsure of how long a laptop is meant to last but I think 18 months for a well-known brand laptop is rather poor.

 

Can anyone give me any advise on how to proceed?

Failure is not an option, I will hound them until they give in but need to know the correct information to quote at them.

 

Many thanks in advance,

 

Kat

[raydetinu]

your first port of call would be take it back to Tesco and see if it can be repaired or brought back to life. they will need prove of purchase, which could be sales receipt or card receipt.

You are covered by Sale of Goods Act for up to six years if it is an fault.

Tesco pretty good at sorting out or giving something back.

Or you could take it to a specialist first to confirm what has gone wrong, get a report and estimate to repair then go back to Tesco.

[renegadeimp]

yep. take it back to tesco. Dont contact dell. Tesco are normally very good at dealing with this type of thing. Especially since a CPu failure isnt accidental damage.

[rose-e-cheeks]

Thank you so much for your really helpful replies

 

I shall approach Tesco and see if I can get any joy.

 

Wish me luck!