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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bad debt charges rose for the third consecutive year at rent-to-own retailer BrightHouse, hitting £23.7m for the year ending March 2013.

This was a 10% increase on the £21.5m bad debt charge the firm incurred in 2012, according to a results statement for BrightHouse Group

that said bad debt fell from 8.1% to 8% of total turnover in the 12 months to March 2013.

 

But a rise in turnover meant on that basis that bad debts stood at £23.7m for 2013 based on annual revenues of £296.9m,

a rise on the £21.5m of bad debts incurred in 2012 from revenues of £266.4m.

 

The rise could in part be attributed to increased customer numbers, which climbed to 246,800 in the last year from 227,200 in 2012.

 

BrightHouse also opened 27 new stores during the year to take its total number of stores to 280.

 

The company said demographic analysis had revealed the potential for up to 450 stores in the UK, though there is no timeline for this expansion.

 

In a trading statement, the business said 2013 had been a “challenging environment”

due to the pressures on customers from high inflation, low wage growth and uncertainty over employment.

 

“In addition, the government’s much heralded changes to the welfare system have increased uncertainty for a significant portion of BrightHouse customers

who are completely or partially reliant upon benefits,” the firm said.

 

“This environment leads consumers to be cautious when purchasing large ticket items for the home

and reluctant to extend themselves when signing up to a three-year credit agreement.”

 

Despite the rising bad debt charge the firm, which sells household goods to customers with poor credit histories paid for through weekly instalments,

posted rising profits and earnings before interest, tax, depreciation and amortisation (EBITDA).

 

The Group made pre-tax profits of £8.3m for the year, down from £12.4m the previous year,

while EBITDA grew by 10.8% to £49.4m in 2012/13 from £44.6m the year before.

 

Leo McKee, chief executive of BrightHouse, said:

 

“BrightHouse has delivered another year of growth in what has been a tough retail environment.

 

“We have continued to focus on delivering exemplary service and meeting the evolving needs of our customers. Our focus on the customer has helped us deliver these results.”

 

Link: http://www.credittoday.co.uk/article/15826/online-news/bad-debt-rise-at-brighthouse

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