Orange pay as you go

[legoearth]

I top up £10/month and for this I'm rewarded with 400 fee texts and some internet, 1Gb. I don't always do it in one go.

 

I topped up £5 on 31st July and later as usual got a reminder text telling me to top up before midnight on !0th August to get my top up rewards.

 

I left it late and it was 10.32 when I topped up.

 

I assumed this was before midnight on the 10th...

 

Didn't get my rewards and today I have been told that although I topped up on the 10th I didn't do it before midnight?????????

 

I got a little annoyed at the stupidity of this excuse and they hung up on me.

 

They will not back down.

 

I have had to top up by another £5 and am waiting for the reward.

 

Can somebody help me work this out?

 

Have I got it wrong when midnight is???

 

They said that the text meant that I had to top up on the 9th when it said midnight on the 10th.

 

Until today they had kept saying ,

 

yes your texts are coming then today all change.

 

I'm just confused right now:???:

[legoearth]

I have done much googling and midnight is no a definitive time. Very ambiguous. Is this fair of orange to use this term or could it be construed as misleading?

[renegadeimp]

Midnight is 12:00 am

[BRIGADIER2JCS]

Midnight is 0000 hours am starts technical 0001hrs.

 

My guess is that the payment did not show on the account until much later probably around 0300hrs when accounts/transfers seem to be actioned by the automatic systems.