Disgusted with Sky.

[locksmith1]

Hello,

i'm going to try and make this short and to the point. I joined Sky, signed up to all 3 deals (phone, internet, tv). had phone and internet connected. Due to tv breaking and replacement time, had the tv service installed six months later. at this point sky realised they had not taken any direct debits for 6 months for phone charges. They billed me in one go (£180). i could not afford to pay bill in one go. Sky cut my tv service off. Many phone calls later Sky admitted this was their fault, but refused to re connect me. i wrote to their c.e.o. got call from someone in executive office. I suggested they take direct debit for my normal monthly bills, and allow me to pay the outstanding amount in installments. They said no, but reconnected me and it was agreed I pay £40 on the 30th of each month. i actually made two payments that month, but they cut me off again at the beginning of the next month, saying I had broken my payment plan as I had not made a payment on the 30th. I explained that was for the next payment the next month (as I had made two payments that month). But there seems to be little in the way of common sense at sky. They refused to restore my service until the whole amount had been paid off - now over £200, despite this being their fault. The next morning my phone line was restricted.

I feel totally bullied and cornered. I sent yet another email to the ceo. My husband, who is at home recovering from a heart attack and thus not working, finally paid the amount in full, as the stress of dealing with sky is too much, and I need an active phone line. This has now put us in a very difficult financial situation.

Do I have any grounds to take this to the small claims court?

[Surfer01]

Doubt if you cna go down the small claims route as the money was owing. We learnt many years ago that it is never best to have one supplier for a number of services which is why we would never have Sky TV, Sky Phone and BB all in one package!

[porkyp1g]

What did you do in the six months that no money went out? Did you try and let them know so that you could pay for the phone and broadband?

[IdaInFife]

was the payment made on the 30th or before that month?

 

I might help you type up the agreement against what you have paid