virgin media late payment charge.

[themiz]

My last bill was due to be paid on 24th July 2013 all my bills were paid and up to date. I'd had advance warning that my bank were doing system upgrades on 24th july so i decided to pay £60 to virgin via debit card on 18th july 2013. My bill was only £41.90.

So i thought "that's paid now plus a bit extra towards next months bill" today i see i've been charged £10 late payment fee plus they still want the £41.90 on top lol.

I can see why virgin are struggling to keep customers if this is the norm from them.

No doubt my services will be suspended when this months bill is produced as i only have £100 credit limit and this months bill will be produced either today or tomorrow and will be about £57.

If i'm suspended as technically i'd already paid my last bill on time surely Virgin would be in breach of contract therefor if i wanted i could cancel without penalty?

[ukaviator]

Good morning themiz

 

The charges do not accurately represent the ACTUAL COSTS incurred by Virgin Media in the processing of your account. Its a penalty so I would not pay it.

[themiz]

Just spoke to ceo office and they agreed the charge should never of been issued.

They've took the charge off and given me a free month as a good will gesture too

[ukaviator]

Well done.