1st Central Insurance auto renewal

[brry6947]

I insured my car with 1st Central Insurance Group knowing they had an auto renewal policy. 6 weeks before the policy ran out I received a quote from another company over £100 cheaper. I checked all the term and conditions for cancelling and followed them to the letter. I then called the company and they confirmed the policy had be cancelled. I have just received 3 emails confirming direct debit payment details, policy document and renewal confirmation. I now find this is common with them They deny all knowledge of cancellation and take an admin fee to rectify it. Take my advice - avoid this tin pot company like the plague!

[Minkiesmum]

In all fairness and to strike a balance I had them for a year and cancelled and was never charged like that. I just cancelled the direct debit and phoned them when they sent my renewal quote and it was sorted.

 

Lynda~

[MaxxPower]

Call the bank and invoke the Direct Debit guarantee as these were not authorised transactions and need to be reversed. That way you get your money back faster and they can't charge an admin fee.