United utilities disconnected my business water

[DOTCOM]

I would be grateful if anybody could give advice on this problem.

 

On Tuesday I opened my business and a woman followed me in handed me a red card and said I have to disconnect your water because of non payment of bill.

 

I asked her to wait whilst I checked if the bill of £139 was outstanding,

 

due to an oversight the bill was outstanding.

 

I offered to pay but she said I would have to phone united utilities and pay by debit card.

 

I asked her to wait whilst I did this but she said she couldn't and went ahead and disconnected the water.

 

I phoned united utilities paid the bill but was then told I had to pay a reconnection fee of £98 for engineers visit.

 

I pointed out that I asked if I could pay before she disconnected water but they still insisted I paid fee before they would phone engineer to reconnect me.

 

I can reclaim this?

 

£98 pound for an £139 bill seems excessive!