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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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FAMILY VISION (family finance)


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Just after some quick advice if poss.

 

I purchased a fridge freezer from family vision 13 months ago.

 

The fridge developed a fault where it stopped chilling.

 

And after a little research we discovered that this a common fault with this model

and it nearly always happens when it is 13 months old.

 

As it is out of 12 months family vision advised that it would be hotpoint calling to us and not one of their own guys.

 

They made the call for me with hotpoint to raise the fault and advised me that someone from hotpoint would be in touch.

Which they did the next day.

 

After being told that I would have to wait a week for an engineer to visit.

 

I raised the issue about this common fault.

And was told that. They are aware of it but it was only in the earlier model and has been sorted.

 

I advised them that they were Wrong and the exact same issue had happened on my fridge

 

Engineer turned up and confirmed my suspicion also advising me that it was the third fridge of this model

he had found this week with the same fault.

 

So he had to order a new door which would take a week to arrive leaving me with no fridge for 2 weeks

 

Family vision would not give me a loaner as they state that they ave done everything in the contract

to fix the issue as quickly as poss.

 

But they also claim that I have to pay for the 2 weeks that I could not use the fridge.

 

Surely ths ain't right is it???

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total garbage as usual from these buy to own retailers

 

it IS their problem under SOGA

 

it has NOTHING to do with the MANUFACTORER nor ANY WARRANTY period.

 

you should be billing them for loss of food as well.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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total garbage as usual from these buy to own retailers

 

it IS their problem under SOGA

 

it has NOTHING to do with the MANUFACTORER nor ANY WARRANTY period.

 

you should be billing them for loss of food as well.

 

dx

 

thanks your responce dx

i looked at SOGA but i could only see it related to new items

 

do i just write to them

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launch them a rocket if you can!

 

http://sogahub.tradingstandards.gov.uk/

 

not paying any stupid compulsory insurances are you.

 

get them back as well!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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look at the other threads in this forum

 

plenty of info

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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