Chargeback with Lloyds

[mystil]

Hello.

I need abit of advice. I have just found out that I have had someone use my card without my permission (fraudulently- don't know who the person is).

 

They have used my Visa Debit card to buy into an insurance scheme for a piece of equipment.

 

Told by Lloyds TSB to go to the company to sort it out.

 

Went to them and still haggling with the company. Apparently someone who lives nowhere near me with a completely different name has used my card since 0ct 2011!

 

Its only a small amount every three months that has gone out so I did not notice.

 

Now went back to Lloyds TSB and told them I wanted my money back. They created a chargeback for me and said the money should be in my account in 24 hours (brilliant). Problems is apparently that they only will refund the past 13 months worth of money.

 

Is that right?? I cannot find any info online on their website about it so far. Maybe I should let it go and count myself lucky I got any money back?

 

Thanks

[rebel11]

Hi mystil

 

Welcome to CAG.

 

Write a Formal Letter of Complaint mark it as such. Explain whats happened, how they have let you down and what you want them to do. Send it to the CEO of the Bank. Google the CEO's e-mail details.

[dx100uk]

contact actionfraud.

 

id also contact the Lloyds frauddept rather than the telephone banking.

 

dx

[mystil]

I did contact the fraud dept. of Lloyds and they were the ones that said they would not refund before the 13 month period.

I will see what writing a letter will do. I am hoping the company will give me a full refund and I can give Lloyds back their money but I don't hold much hope with this.

Thanks

[ericsbrother]

They are talking utter twaddle, once a charge is disputed they are supposed to refund the money to your account and then sort the matter out. There is a bit in today's DAILY MAIL financial pages that lists all of the common wrongdoings of this type by the bamks and quotes the necessary regulations they are bound by.

[dx100uk]

be sure to run this by

 

http://www.actionfraud.police.uk/

 

they can bring pressure to bear also

 

dx