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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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1st credit chasing old citi/BMI baby credit card debt


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I never mentioned unenforceable

 

that's another ball game.

 

please pdf the attachment

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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cant see how they claim a list of 2 sets of T&C's IS a compliant CCA return

 

nothing is signed

 

there is no statement of account.

 

quite honestly i'd send the statute barred letter anyway

 

its for THEM to prove its NOT SB'd

not for YOU to prove it is

 

just as a ref

on Noddle

what when is the last listed payment

they sometimes show it

in the arrows dropdown lists.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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cant see how they claim a list of 2 sets of T&C's IS a compliant CCA return

 

nothing is signed

 

there is no statement of account.

 

quite honestly i'd send the statute barred letter anyway

 

its for THEM to prove its NOT SB'd

not for YOU to prove it is

 

Hi, i cant see how they claim they have provided him with the proper paperwork either to be honest, yeah i think ill pass on your suggestion of sending the SB letter to them, is there a template letter for that in the library on here?

 

just as a ref

on Noddle

what when is the last listed payment

they sometimes show it

in the arrows dropdown lists.

 

I dont have access to his account at the minute but i remember the last payment was the early part of 2011 april/may if i remember correctly.

 

Once again thanks for the help DX

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  • 1 month later...

Right hoping to get some more help with this if possible, my brother chose to send a letter basically just reiterating that they have to this point still not provided him with a true signed copy of the original agreement.

 

He didnt hear anything for a few weeks then got this on friday see attached

 

Would appreciate someone taking the time to read it over and offer some advice.

 

Thanks bye

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load of waffle really designed to confuse

 

I like the way they say 'invite' you to pay

 

in otherwords...we CANNOT enforce this.

 

 

how do you know that last payment date & to whom was it

he REALLY needs to get that sar off to CITI.

 

else ring them and ask.

 

for the minute send that SAR and sit tight.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks dx thought it sounded like a load of waffle.

 

Ill get him to send the sar, is this the right template letter?

 

http://www.consumeractiongroup.co.uk/forum/content.php?552-Data-Protection

 

Does he need to send anything to prove his identity with the request?

 

Can i also ask does sending the sar to citi put the account with the dca in dispute or similar until he is provided with the data?

 

Thanks bye

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click the SAR

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

sar does not place an account into dispute

 

send the statute barred letter to the DCA

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Hi dx missed your last post my brother sent the sar to citi so just waiting on that, will advise him to send the statute barred letter to the DCA also.

 

Having problems accessing the template letters though forum is telling me i dont have permission to access some of them.Getting this message:

Stivani, you do not have permission to access this page. This could be due to one of several reasons:

  1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
  2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation. You may not have sufficient posts to permit you to carry out your intended action

 

 

 

In any case i found this elsewhere :

 

(Your home address)

__________________

__________________

 

Date:______________

 

To:

 

 

Dear Sir/Madam

 

Account No:

 

You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.

 

I/we would point out that under the limitation actlink3.gif 1980 Section 5:

 

“An action founded on simple contract shall not be brought after the expiration of six years from the date on which the cause of action accrued.”

 

I/we would point out that in their debt collectionlink3.gif Guidance, the OFT regard the following unfair or improper business practice for a creditor to:

 

•pursue the debt under circumstances in which the debtor has heard nothing from a creditor during the relevant limitation period.

•continue to press a debtor for payment after he has stated that he will not be paying a debt because it is statute barred.

The last payment or acknowledgement of this debt was made over six years ago and no further acknowledgement or payment has been made since that time. Unless you can provide evidence of payment or written contact from me/us in the relevant period under Section 5 of the Limitation Act, I/we suggest that you are no longer able to take any court action against me/us to recover the alleged amount claimed.

 

I/we await your written confirmation that no further contact will be made concerning the above account and that this matter is now closed.

 

Yours faithfully

 

(Your signaturelink3.gif)

 

Is this the right one?

 

Thanks for the help dx

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yes looks like it

 

we are aware that some new members are having issues with the library tab

 

it is being looked into

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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stivani, are you using the green library link at the top left of the screen please ?

 

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?403-CAG-Library

 

 

Could you please click on the link I have popped above and tell me if you get the same message :) Thanks

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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stivani, are you using the green library link at the top left of the screen please ?

 

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?403-CAG-Library

 

 

Could you please click on the link I have popped above and tell me if you get the same message :) Thanks

 

 

Hi, it made me sign in again but yeah i seem to be able to access the letter i was looking for now, thanks citizenB

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  • 4 weeks later...

Hi,

 

my brother finally got replies from citi and first credit regarding his SAR to citi and statute barred letter,

 

they are about as helpful as i expected,

citi say they require a signiature before processing his request they also returned his postal order.

 

Call me cynical but what do they need his signature for?

 

They as far as i know dont have his signature on anything so what would they compare it against,

and i have a feeling if he provides it a CCA agreement signed by him will miraculously be found.

 

How should i advise him to proceed with this, any way of ensuring they cant fiddle with his signature?

 

The second letter on the statute barred issue,

1st credit say they dont consider it barred and include a list of dates they say payments were made through a third party.

 

As always will appreciate any help or advise offered.

 

Letters are attached below

 

Regards

Edited by dx100uk
Problem with attachment no need to include them in the msg body just attach then via manage atts box - dx
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yes you should always sign an sar

 

its a legal doc.

 

as for 1st credit

 

i'd awaitthe sar return.

 

and tell him to stay off that phone to them.

 

a DCa are NOT BAILIFFS

and have no such LEGAL POWERS

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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yes you should always sign an SARlink3.gif

 

its a legal doc.

 

Hi, dx ok no problem will get him to sign it, been looking around the forum and seen the digital anti tamper proof feature would you recommend it?

 

as for 1st creditlink3.gif

 

i'd awaitthe SARlink3.gif return.

 

and tell him to stay off that phone to them.

 

a DCAlink3.gif are NOT bailiffslink3.gif

and have no such LEGAL POWERS

 

Will pass your advice along dx cheers.

 

As for him staying off the phone no worries there, i cant get him on the phone half the time haha

 

Cheers

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don't forget the sar is going to the OC

 

so nothing to do with the fleecing dca

 

the dca wont even know about it so 'couldn't' lift the sig.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi, right so he doesnt need to worry about citi doing anything nefarious with his signature then, fair enough.

 

Was maybe just being a bit paranoid from some of the threads i've read through on here about the things some of these companies get up to.

 

Cheers

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  • 1 month later...

Hi, ok hoping someone can spare the time to have a look at the latest letter from 1st credit my brother received,

 

he is still waiting on a reply from citi regarding his SAR

 

bit of a problem with the signature but they have now had it for around three weeks,

 

so hopefully he will hear something soon.

 

Thanks in advance.

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tip you don't need to put a link to the file in the msg text - dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

do the payments 1st crapit mention, match those shown on the cra file?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi, DX according to his records his last payment to them should have been around march/april 2011 yet they say it was june 2011, so they might be stretching the truth a little or their records are wrong.

 

tip you don't need to put a link to the file in the msg text - dx
Ah right cheers will figure out how to just attach it then instead of linking to it.
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bottom left

go advanced

manage attachments

 

once its uploaded its done.

 

...............

 

as for the 'debt'

 

it getting obv its not SB'd then?

but we'll have to await the SAR.

 

don't understand the BMI/citi thing

 

doesn't wash with me

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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as for the 'debt'

 

it getting obv its not SB'd then?

but we'll have to await the SARlink3.gif.

 

don't understand the BMI/citi thing

 

doesn't wash with me

 

dx

Hi, yeah looking like its not statute barred but i think he had a fair idea of that anyway, as i recall the default will be off his Credit Report in a few months, and they have to date still not provided anything resembling a true copy of the original agreement.

 

Where it goes from here i dont exactly know, will know more hopefully after the SAR comes through.

 

Cheers

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if you've not already, it might be an idea to read some of the large older threads here in the citi forum.

 

there certainly were extreme doubts about most citi debts sometime back.

 

I've 'heard' of the this bmibaby debacle before

 

might throw some light.

 

you could narrow the search by typing

bmibaby

 

in the search of our grey toolbar top right

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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