Old Egg loan/Canada Square letter

[magiciansgirl]

Hello All

 

I would be grateful for some advice. Out of the blue, I've received a letter from Canada Square Operations saying their records show I purchased PPI with an Egg loan. The loan was actually to repay the balance on an Egg credit card and the loan was suggested to me over the phone. I don't recall filling in a form. I can't remember the start date, but I settled the balance in November 2007.

 

They've included a questionnaire for me to complete if I want to make a claim.

 

My problems are:

 

1. I had no idea PPI was involved, and I understand from other threads that it is not a good idea to say this.

 

2. Since I didn't know about the PPI, I haven't got any paperwork on it at all; I kept it until a house move 2 years ago, dammit!

 

SO

 

Do I ask for an SAR - they probably do have the file as it's not yet six years since settlement?

 

Otherwise there are a lot of questions I can't answer.

 

However I am fairly confident that if an SAR reveals that PPI was involved that I will have a valid claim since:

 

1. I was self-employed and I had both an income protection plan and a critical illness policy with another provider

 

2. I have successfully claimed PPI from my bank

 

To complicate matters I am moving house in 2 weeks' time. I gather they are pretty stern about proof of address.

 

All help gratefully received!

 

Kind regards,

 

Magiciansgirl

[BRIGADIER2JCS]

All credit providers are doing this.

Yes a SAR is a very good idea.

 

Get the SAR off before you move and either have post redirected or provide your new address to them on making the SAR.

 

Your claim appears valid.

[dx100uk]

yep sar

 

as the cc wold have had I bet PENALTY charges & it's own PPI

 

so you've been hit TWICE with int on both & a new PPI to boot.

 

nice reclaim coming on.

 

stay off the phone

 

DO NOT answer any questions they phone up to ask

 

EVERYTHING in WRITING ONLY please

put the phone down

 

dx

[magiciansgirl]

Thanks, gentlemen! I feel encouraged and supported.

 

So I won't admit to them this has all come as a surprise.....and don't worry, I won't take a phone conversation.

 

I feel they must have ticked boxes without telling me, as I did know what PPI was earlier than 2007, and I'm not daft. (Well, a bit stupid to have shredded the paperwork - heigh ho - thought I was safe to do so 5 years after settling up). I've managed to find how much I paid off in 2007 by looking at bank statements online, and it was over £8000. I wouldn't have taken on a loan larger than £5000 in the first place as I've never had a credit card limit larger than £4500.

 

Thanks again! MG

[BRIGADIER2JCS]

Please keep us informed of developments.

[magiciansgirl]

Thank you; I will!

 

Kind regards, MG

[Maff31]

Thank you; I will!

 

Kind regards, MG

Hi, what is a SAR?

Thanks

[dx100uk]

not your thread.

 

click the sar and see!

 

dx

[Andybars]

And when you do get the SAR, please make sure you complete and send back the FOS Questionnaire rather than the lender's own version which has an inherent bias towards all being well with the sale

[dx100uk]

that's very very true

 

and watchout for the phonecalls too

everything in writing only

 

 

 

dx

[magiciansgirl]

Hi all, and Happy Christmas!

 

Just wanted to report that Canada Square have now upheld my PPI claim (I started this thread).

 

It has taken this long because they wanted proof of address before sending the SAR, then again when I had submitted the claim;

moving this year may have been the reason but I did hint that I thought asking twice was a delaying tactic.

 

after I had adapted a template letter to my circumstances they sent a questionnaire, and

I took the advice on here and filled in the FOS one instead.

 

Finally, in the week before Christmas

they wrote to say they are sending me £2067.

 

I am delighted by this as I had no idea there had ever been PPI so it really is worth following up if you get a letter out of the blue.

(and recorded delivery every time, too).

 

Thanks for the help everyone, and if the cheque is late I will use the 0800 number.

 

Kind regards, Magiciansgirl

[dx100uk]

let us know when you get the cheque and i'l mark the thread.

 

how does this compare to you spreadsheet?

 

dx

[magiciansgirl]

Didn't need to do a spreadsheet as it was a straightforward claim and once I'd got the SAR I knew how much to claim, having paid off the loan itself in 2007. 8% interest on the PPI offered and accepted, also rebate of interest on the PPI paid so am satisfied.

 

Will comment again when cheque received.

 

Kind regards, MG