@vodafoneuk Lee - New Vodafone Account - 2 comprehensive cock-ups! ** RESOLVED **

[Guchick]

After many years of ok service with O2, I decided to use a company promotion to get 20% off a new Vodafone account and Port my number.

 

VF managed to put me on to the wrong tariff and are now threatening to increase the montly subscription unless I send them a touch phone which I don't have and which I never contracted for anyway.

 

Second, the porting of my old number, has only been partially completed, because I can phone out but no-one can call me, so that I am out of contact with all of my friends and family.

 

I phoned VF customer services. I recorded all of the call, so I have it all on record. The rep agreed that, yes, it was VF's fault, but despite this, there was nothing that he could do, AND he wants ME to take time off to go back to the shop so that it can be sorted.

 

Third, he also said there was nothing that he could do about the PORTING of the number. He then told me that the people do deal with this had gone home! I should therefore try and call them tomorrow when of course, I am at work.

 

I have heard tht VF is a shambles and I regret not having paid attention and having gone to them. Now I have been left with a threat that if I don't send them a touchphone (which you may recall I don't have!!!) in the next 30 days, they are going to increase my tariff - and also I have an expensive phone subscription, but nobody can contact me, because they simply get a message which says that my phone number is not recognised.

 

LEE - Vodafone Rep

 

My Account number 687855647.

 

Can you please look me up and you wil see who I am.

 

I am not prepared to stand any nonsense. This is the beginning of the 14 day pre-action protocol. Sort this out for me please or the court papers will be in the post. Please don't think that I am bluffing

[citizenB]

I have sent an S.O.S to Lee on your behalf. I think he probably wont look in until tomorrow.

[renegadeimp]

You need to give then 14 days in writing to the head office. Not on a random internet forum. You also should exhaust their complaints procedure. It won't look good if you havent done that.

[Guchick]

Well I'm pleased to say that this morning my phone started receiving calls - so the number porting has finally been compl.oeted. Why does it have to be this difficult?

 

Now all I have to do is to deal with the problem that I made a contract for a service at £37 pcm and they then changed it so that it is £42 pcm but I will get a reduction on condition I send them some previous touch phone.

 

FYI the pre-action protocol will be just as validly invoked as soon as a VF rep sees this thread and it is brought to his notice in that way.

[Guchick]

so last night the Vf customer service told me to go to the shop.

 

today, the shop told me to call customer service.

 

does thishappen everywhere, or is it just Vodafone in Swindon?

[Lee Vodafone Company Rep]

Hi Guchick,

 

I'm sorry to see that things haven't got off to the best of starts with us.

 

However, it's good to see that your number is now fully active.

 

To make sure that everything else gets sorted out I'll get in touch with you later today.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

[Guchick]

I would like to say thank you to Lee and the web relations team at VF. So far so good. Account sorted and I am on the correct tariff. Not received first bill yet, so still fingers crossed. Thanks also to Becky at VF and to everyone at the CAG for their suggestions and advice.

[citizenB]

Thanks for updating your thread Guchick.

 

I will amend your thread title to reflect this.

[Lee Vodafone Company Rep]

Hi Guchick,

 

Thanks for updating the thread to confirm that things are now resolved.

 

If you need any further help you know where I am.

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK