Easyhotel.com took my money for nothing 3 times

[clickio]

Hello,

I just tried to rent a room in London from easyhotel.com, as I trusted the brand from previous hotel experiences in other countries. However, this time I tried to make an online reservation using my debit card.

 

I entered all the data and pushed the confirmation button, only to see the page reloading with some message telling me on a yellow blackground that the card hasn't been charged. I checked all the info and resubmitted/reconfirmed.

 

It has charged me 3 times in total, for each time I pushed the confirmation button, although I only wanted to do it once and I just wanted a reservation which it never gave me. Now all I want is my money back so I can make a REAL reservation elsewhere.

 

The email that they have on the website ( info at easyHotel.com) is not valid, you can't use it to send them email, I used the form on the website and also I found the email for the Victoria Hotel that I was trying to rent a room in, that is enquiries at victoria.easyHotel.com.

 

Please let me know what can I do to take my money back. I'll get back with their answer, if any.

 

Later update: They seem to have returned all three payments. I'll check the statement later.

Edited May 27, 2013 by clickio

[renegadeimp]

Hi. good to hear they refunded.

 

However, if the refund doesnt go through......Chargeback. Speak to your bank and DEMAND they refund it. Don't take no for an answer and dont listen to their silly excuses. Such as " it takes 14-30 days for a chargeback". It can be done instantly.

[maroondevo52]

Later update: They seem to have returned all three payments. I'll check the statement later.