Just been charged!?

[Dawn_H]

Hello I'm new to posting in this site but have been reading for a while.

 

I have only had an account with Halifax for 8 months and yesterday I was charged £30 because a bill that come out made me go over my overdraft. ( this is the first time this has happened?

 

Is there anything I can do about this? has anyone got any advice on what I can do?

[cwk]

Hi ther, I'm new to the site also and found the FAQ's a great starting point

[Spiceskull]

It really does take a few days to get your head around all the arguments and all the information.

 

You will be setting a timetable (the timetable that the bank says it will work to is irrelevant). In the FAQ you will find 'first steps.' Start this, be clear on what your first step is (requesting the info from the bank so that you can calculate what they owe you)

 

Whilst waiting for the info, read up on your next step. If you make sure you stick to your own thread in the relevant area (eg [username] claim against [bank]), and use this as a sort of diary which you can update as things progress. It will also enable you to check responses to your questions, and people will be able to find your thread a lot easier.

 

Good luck.

 

You are here, you want your money back, you will get help and support in this, but it is YOUR call, and you must be prepared to put in the effort.

[Dawn_H]

Thank you for your help, I have read the FAQ and found it very helpful.

 

I telephoned my bank this afternoon after noticing they have charged me 3 times for 3 direct debits coming out on the same day but they told me there is nothing I can do, and that I signed the contract and should of read the terms and conditions which explain about the charges.

[cwk]

Well you know what to do now

[Dawn_H]

This topic was closed on 03/08/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

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