Capital One debt - Help

[TommyCat]

Hi, I sent a recorded letter and £10 postal order to capital one explaining that I couldn't afford to make the minimum repayment amount, and offered them £10 a month for 6 months. This was at the beginning on April.

 

I never heard anything from capital one until today I received my monthly statement. It shows the £10 payment on my account (the postal order that I sent them). They now want double the usual minimum payment and they have charged me £12 default charge as I did not make the minimum payment last month.

 

Now I don't know what to do because they have not got in touch with me about accepting the £10 a month for 6 months. Should I send another letter? If so, what should I write?

 

Much appreciated for any help.

 

Thank you.

[filrobbo]

Do you av ppi on the card

[TommyCat]

Hi, Nope.

[renegadeimp]

When making an offer you need to agree it in writing first. The late payment charges can be reclaimed as they are unenforceable.

[TommyCat]

Hi, the £12 charge was for failure to make minimum payment.

[renegadeimp]

As I said. Unenforceable and reclaimable.

[TommyCat]

Thank you for your reply. Do you think I should write back to Capital One and tell them that I can only afford £10 a month for the next 6 months?

[renegadeimp]

Yep. They have to accept ehat you can afford not what they decide. Make sure to tell them to stop interest and charges as it would do nothing to help you. If they dont then drop them to £1 a month till they agree.

[citizenB]

Address your letter to their Head/Registered office and ask why you did not receive a response to your earlier letter.

 

I suspect what has happened, is that your payment and letter have been sent to collections - they don't read the letters, simply detach the payment.

 

 

There are some letters in the CAG library that you might like to look through.. you also want interest and charges suspended whilst you are offering a token payment, else the debt will continue to increase.

[TommyCat]

Thank you both for replying. Is Capital One's head office the Nottingham address? I have 3 addresses for Capital One and don't know which one to use.

[citizenB]

Capital One (Europe) plc.

Trent House,

Station Street,

Nottingham,

NG2 3HX.

 

 

^^^^^^^

 

Here you go

[TommyCat]

Thank you

[dx100uk]

TELL [dont ask] them they are only going to get £xxPCM for xx mts

as a goodwill gesture

and as a reciprocal GOGW they must freeze int & refrain from levying PENALTY charges.

if they wont

drop them to £1PCM for life.

.

as an example>

.

I am currently in financial difficulties and not able to meet my normal monthly repayments.

to show my goodwill, i am going to pay £5 for 6 mts.

 

i will update you in 6mts time or before, should my situation change.

.

could you please as a reciprocal goodwill guesture,

.

refrain from levying any penalty charges & freeze the interest on my account.?

.

Should you fail to assist me during a period of financial difficulty, contrary to all the guidelines and codes

issued by the relevent bodies and authorities that govern you and the way you conduct yourselves.

.

i shall have no alternative but to reduce my offer to £1PCM for the rest of the life of the account,

.

.

as your actions would do nothing to help me.

.

i thank you for your time.

..

.

dx

.

then pay by your internet banking site

.

and get reclaiming

.

TAKE CONTROL

.

or

if you have sent the above and they refuse

then write back........

.

.

i'm sorry, but you have failed to assist me during a period of financial difficulty, against all the guidelines and codes

issued by the relevent bodies and authorities that govern you and the way you conduct yourselves.

i repeat again, the contents of my letter dated dd/mm/yyyy, for want of clarification:

to show my goodwill, i am going to pay £XX for XX mts

could you please as a reciprocal goodwill guesture, refraining from levying any penalty charges & freeze the interest on my account.

i will update you in 6mts time or before, should my situation chance.

should you fail to help by refraining from levying unlawful PENALTY charges & freeze my interest,

i shall have no alternative but to reduce my offer to £1PCM for the rest of the life of the account,

as your actions are doing nothing to help me.

This is contrary to the rules you should operate under.

disgruntled account holder

dx

[TommyCat]

Hi, capital one are ignoring my letters asking them to accept £10 a month. What do I do now? Help appreciated. Thank you.

[citizenB]

Have you sent these letters by Recorded Delivery so that you have proof they have been received ?

 

Capital One are probably one of the worst companies to deal with and they will almost certainly sell your account on at some stage. I am not quite sure what you will need to do now, if they are refusing to engage with you. This is very much against OFT guidelines and their own Lending code.

[TommyCat]

Hi, thank you for replying. I sent all letters by recorded delivery to their Nottingham address.

[TommyCat]

Was wondering if anybody knew what I should do next?

[dx100uk]

as you said in letter one or two above

 

you are TELLING them you are doing this

 

not asking fortheir blessing.

 

dx

[TommyCat]

Edit...

 

Think I found answer.

[dx100uk]

post 13

 

sadly by paying toward the debt

you are admitting it.

 

dx

[TommyCat]

Hi all,

 

Today I have received an Income and Expediture form from Capital One, but I have a problem.

 

1. I do not have any income, I do not claim any benefits and am currently living with my parents.

2. They ask for household details, then mention 'your' referring to me, do I need to include my parents income? This is my Income and Expenditure form, should I really include my parents finances?

3. Should I fill the income and expenditure form in? because there are going to be loads of 0's or N/A's.

4. What will most likely happen now? As capital one will see i have no income, no assests. Will I most likely be put on a payment plan or will they send my account to a debt collector?

 

Thank you.

[dx100uk]

you are under no legal obl to fill in any sheet

 

they are not a judge

 

they have no right to see you pers financial details.

 

do not ever give that too them...none of their business.

 

have you used the route in post 13?

 

dx

[TommyCat]

Hi, I sent the template twice to them offering £10 a month and now today I received the Income and Expenditure form.

 

I will send them another letter with my offer, no doubt they'll refuse because I'm not going to send the Income and Expenditure form back to them, they want to much for the sake of a payment plan.

 

If they just accepted my offer then things with them would be a lot better, but...

 

Thank you.

Edited June 1, 2013 by TommyCat

[dx100uk]

which template???

 

did you follow post 13?

 

dx

[TommyCat]

Hi, I never offered them £1 a month for life because I hoped they'd accept the £10 for 6 months (I used the template in post 13, but left out the £1 a month for life part out).

 

But for some reason they are delaying saying yes or no to me.

Edited June 1, 2013 by TommyCat