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Removal of British Gas Default from my credit profile. Help Please!


Guest jamesroberts
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Guest jamesroberts

Hoping someone can help, I had to move away from my home for a while due to work and a lodger moved in.

 

He was supposed to be paying the Gas bill but wires got crossed and he set up a new account but there was apparently £382 outstanding when he took it over, I had always paid via dd so there had been no issues with the account.

 

It appears BG sent some chasing letters and in January a threat of default action etc.. I did not get these letters and they clearly put a default on my account for the amount.

 

I found out about this a week or so ago and sent them immediate payment in full which has cleared my account so I owe them nothing.

I sent an e-mail to BG explaining what happened and asking them to remove the default.

This is the e-mail I sent followed by their reply:

 

 

Your enquiry ref:

 

I can confirm that the above account is paid in full and the payment has

cleared your account.

 

I have been away from the address and had thought the account was up to date

so apologise for the delay in response.

As I did not receive any letters regarding this account I respectfully

request that you remove the default you have placed on my account as a

matter of urgency.

 

As I am sure you are aware the amount was relatively small (£382.32) and as

soon as I realised I had money outstanding I paid immediately, a default

stays on a credit file for 6 years which seems extremely harsh for a clear

oversight and such a small amount.

 

I request that as a gesture of goodwill you can updated your records and the

default that was placed on my credit record be removed.

 

_________________________________________________

 

Hi

 

Thanks for getting in touch.

 

I've had a good look into the account for you-I'm afraid as the bill was very late being paid that the default and late payment fee will not be removed off the account.

 

I understand that it is never nice to have fees and a mark against you for late payment .However as the timescale was a long time we are unable to remove the charge.

 

Please contact us should you need any help in the future and thank you for contacting British Gas.

 

Kind regards

 

Christie Rees

 

Energy Expert

 

britishgas.co.uk - Looking after your world

 

____________________________________________________

 

Hi Christie,

 

As I did not receive the letters you sent I do not feel it

unreasonable to request the default be removed.

 

To destroy a persons credit rating over such a small sum of money is

criminal, I should hope as a fellow human being you would be able to

appreciate that sometimes things happen beyond our control and to

punish someone for such an oversight bearing in mind it has been

completely rectified is extremely unfair.

 

Please look into this matter further as I should hope a company such

as British Gas that has had it's fair share of issues would on this

occassion not wish to inflict such hardship on a customer.

 

I know that you are easily able to remove the default you have placed

should you wish.

I do not owe British Gas any money whatsoever and there is no reason

to leave such a negative impact on my life through some weird act of

spite.

 

Regards,

 

___________________________________________

 

Now, I'm pretty annoyed about this as you can probably tell and don't really like the way BG are 'Looking after my World' so I'm keen to hear peopls thoughts on what I do next.

 

I'd like to take this matter to court as I feel the punishment does not fit the crime.

I am being treated really badly, all that I've done is not received my post and to be quite honest I had just as well not bothered paying it as they've stuffed my credit profile anyway.

 

Comments and advice please!

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