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    • Hello,

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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BAYV Taken my TV because I cancelled my Direct Debit


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Hi All

 

On the 18 March 2013 I got a Smart TV from BAYV. Because of the type of TV it is, it is unable to have a coin meter attached to it. So I had to set up a Direct Debit. This was all done and i recieved a letter confirming first payment would be taken out on 4.4.13. Because I recieve Job Seekers, I cancelled my DD just in case my JSA isnt paid in i will not aacure bank charges ect and requested a paypoint card. This was all done for me.

 

Because it took 10 days for them to cancell my DD they first payment was taken from my bank on 5.4.13 and i saved the second payment to pay this coming Friday 12.4.13 with my paypoint card.

 

Today the account Manager Shane Woollas came to take my TV away. All because my DD had been cancelled. And I was out when he came my partner was told to forge my signature on my behalf!!

 

The main manger has phoned me today to say because i had cancelled my DD they thought i wasnt going to pay for the goods, but i requested a paypoint card.

 

This is beyond me and has left me with no TV and im extremly angry to say the leest.

 

Any help is appreciated

 

Thanks in Advance

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Hi charl_L_79,

 

Many thanks for taking the time to highlight your concerns to us.

 

We can confirm that following your discussions with our Customer Service team yesterday we are already aware of the situation regarding your account. I believe you have spoken with your local area manager called Rob whom has clarified our position on this matter. Missing payments can result in our repossessing the goods or taking steps to recover the amount due to us under your Agreement.

 

If you have any further queries, you are able to contact us on CustomerServiceManagementTeam@bayv.co.uk

 

Kind Regards

 

BAYV

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I paid the money that was owed to you. At no time was I advised that if i cancelled my DD it would effect my payments. I am seeking legal action from my solicitor re this. I am also asking my bank on what date you arranged the DD on. Because i have a letter here from you saying the payments will start on the 4.4.13.

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Hi charl_L_79,

 

Many thanks for taking the time to highlight your concerns to us.

 

We can confirm that following your discussions with our Customer Service team yesterday we are already aware of the situation regarding your account. I believe you have spoken with your local area manager called Rob whom has clarified our position on this matter. Missing payments can result in our repossessing the goods or taking steps to recover the amount due to us under your Agreement.

 

If you have any further queries, you are able to contact us on CustomerServiceManagementTeam@bayv.co.uk

 

Kind Regards

 

BAYV

 

From what I read on the original post your customer hasn't missed a payment. Also surely getting her partner to forge her signature is fraud?

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And does it state in the terms and conditions of the finance agreement cancelling a DD can result in the repossession of goods

 

Even if such a term did exist in the contract, i would think a judge would rule that being an unfair term

 

This smells of an unlawful repossession to me and breach of contract by bright house

 

DEF CPUTR 2008

Edited by squaddie
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