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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      If you are buying a used car – you need to read this survival guide.
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    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Becoming evicted, advice please on temp accomidtion/homeless

shreddies2

By shreddies2
in Homelessness

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Desperate Daniella

Desperate Daniella

Posted
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Hi shreddies,

 

Honeybee is right. Each borough council is divided into wards, and each ward has a certain number of councillors depending on its size. It depends where you live - town or country. If you go on your borough council's website you should be able to type in your address and be directed to your little area's ward councillors. It doesn't matter whether they are in the political party you support, they are there to represent everyone in their ward. If you can't find it tonight, call the town hall in the morning and they will tell you the name(s). District council's vary; some will give you your ward councillors' telephone number, but others you need to contact by email. They usually have some details about the councillors so start with the one who sounds most helpful, and if you don't get a response quickly then try the next one.

 

You are being strong, and I know everyone here will do as much as they can to point you in the right direction for help.

 

Many of us here, including me, have been through our wobbles and we will do our best for you.

 

Big hug,

 

DD

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Desperate Daniella

Desperate Daniella

Posted
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No need to apologize at all.

 

Firstly, find out what the contact details are - telephone or email. If it's email, I'll draft something for you.

 

If it's the telephone, there may be a secretary if the councillor is based at the Town Hall.

 

The important thing to emphasise is that you have a child of 7, and that you've been told you may be in accommodation with drug addicts, etc. That must come first. Then you can say why you are about to become homeless, that you work, have been on the list for eight years, etc.

 

If you would like to, you can send me a p.m with the councillor's name and if there is a secretary I could sound her out generally and see if she sounds kind and helpful or not. Obviously I wouldn't mention you or the forum but it would be good to see if she's likely to be helpful.

 

DD

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Desperate Daniella

Desperate Daniella

Posted
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I know families can be difficult, but do your parents actually know how bad things are? Even if you think they wouldn't help you, surely they wouldn't see their grandchild go through this? Are you absolutely certain they wouldn't lend you a deposit for a flat, even if it has to be a very small flat? How about your sister? She is the aunt after all.

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Desperate Daniella

Desperate Daniella

Posted
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I'm very happy to do what I can. If you can get the councillor's details tonight or first thing tomorrow I'll see what I can do tomorrow.

 

Also, why don't you ask everyone at work if they could email their friends about a flat. You don't have to tell them how awful the situation is - not their business at all - just that you are looking for a new flat.

 

Absolutely anything is worth a try. I once found a flat through a friend of a friend because the girl was getting married and her fiancé lived miles away and she didn't want to sell the flat. Just explore as many options as you can in the next week or so.

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Desperate Daniella

Desperate Daniella

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Also, Barnardo's can help with accommodation in some areas if a family with a child is about to become homeless, or if they can't they may have more contacts. It's worth calling the South East Regional Office which is on 01293 610660. The switchboard couldn't give much information but you can leave your number and a duty officer will call you back.

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Desperate Daniella

Desperate Daniella

Posted
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Hi shreddies,

 

Not much snow here, but freezing cold.

 

Housing officers do not like councillors to intervene in what they see as their area, but some councillors are in fact very helpful. Phone the councillor again and tell him what the housing officer said. If this councillor isn't helping, call the others who represent your ward. It does depend on where you live, and some councillors are better than others.

 

Hope your little boy is coping okay, and hope temporary accommodation is acceptable. Please do keep in touch and let us know how you are getting on.

 

DDxx

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Desperate Daniella

Desperate Daniella

Posted
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Oh shreddies, I am so relieved for you.

 

I know it's not ideal, but it will do for now, and I think you were right to take the smaller flat in the area where you want to be.

 

You have had a hell of a time, you've held it together and been very brave, and I hope you sleep well tonight.

 

Hugs,

 

DDxx

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Desperate Daniella

Desperate Daniella

Posted
Posted

Hi shreddies,

 

It's not the best place to be, but at least it's only temporary.

 

Don't worry about the mad man downstairs. Even if you or someone else turns it off accidentally he's not going to know whodunnit!

 

I'm sure you've already done this, but in case you haven't, do remember to phone the councillor and thank him. He may be of help in the future. All departments at a town hall will say that councillors have no influence (in housing or anything else) but the fact is that they do. Some councillors are good, others are only using being a councillor as a stepping stone to being an MP, but I have known some really brilliant ones who have really helped their constituents. If you keep in touch hopefully he'll keep an eye on your situation.

 

Hope something permanent comes along soon, but so glad you are in your own place with your own front door.

 

DDx

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Desperate Daniella

Desperate Daniella

Posted
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Hi shreddies,

 

So sorry your little boy has been unwell and now has what is a nervous rash, but I know you will have been brilliant and played down the awfulness of it all. You are obviously a wonderful mum. :-)

 

As you say, other people's hair - totally gross. And I'm sorry the people downstairs are so awful. I'm not surprised you are struggling. Most of us would be climbing the walls or would have completely given up - but you haven't and that is amazing.

 

Vent any time.

 

I'm sorry I didn't reply on Monday. I read your post and meant to. My daughter was ill over the weekend, and I was so completely exhausted and achy on Monday I was in bed by 10.00 p.m - and I am never usually in before before midnight!!

 

I know you are carrying this on your shoulders. It won't be forever.

 

:grouphug:

 

DDxx

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Desperate Daniella

Desperate Daniella

Posted
Posted

Hi shreddies,

 

What you are feeling is totally normal in the awful, uncertain situation you are in right now.

 

It's not a bad thing at all that you mentioned how low you are feeling and that your son was ill and badly affected to the lady from the homeless department. Everyone shares information.

 

You are coping much better than you believe you are coping. I think you have been, and are being, amazing.

 

Give it another 10 days or so and then phone the councillor again. That is what he is there for - to represent you.

 

And every day say out loud: This is not forever. :-)

 

DDxxx

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Desperate Daniella

Desperate Daniella

Posted
Posted

Hi shreddies,

 

That is great news. I'm sure a change of scenery will cheer you all up.

 

I'm glad your son is a little better and I hope he enjoys collecting all the scorpions. We have moshi monsters and puffles!

 

Hopefully your phone will still work in Germany just in case the Housing Office call about a new flat? How long will you go for?

 

Love,

 

DDxx

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Desperate Daniella

Desperate Daniella

Posted
Posted

I don't see why you should have to stay. You have a young child and he would like to see his Grandmother at Easter. Lots of people go away over holidays and I don't see why your son shouldn't be doing the same. They should be understanding.

 

What a clever idea Moshi Monsters is. Wish I'd thought of it. And made the fortune .....

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Desperate Daniella

Desperate Daniella

Posted
Posted

That is so frustrating for you. Presumably you can get duplicates of the work info you have given them?

 

Can your mum fax something from Germany that you can show to them?

 

I should take everything in to the housing office tomorrow morning and show someone and insist they give you a receipt saying they have inspected it.

 

Hopefully you'll be able to get the tickets tomorrow.

 

Love,

 

DD xx

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