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O2 Debt collection and mental health


silsal
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Hi, any advice would be appreciated,

 

My partner who suffers from psychotic episodes signed up for a 2 year contract with 02 when he was unwell, he was already a customer of theirs but renewed in the shop one day. Anyway we had to take the phone of him because he was convinced his calls were being recorded because of the paranoia he suffers, I cancelled all his DD and I took the phone of him and just forgot about it for the last 7 months.

 

He received a letter this week of a debt collection agency demanding nearly 600 pounds, he is worried sick about this and is concerned they will come knocking on the door for the money which is highly stressing him out. He never used the phone for calls etc as he only had it about 3 days.

 

Can anyone offer me advice about what I can do about this, should I call o2 or the DCA

 

Thanks

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