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Entreprise car rental took unauthorised amount from my bank account


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Hi,Recently I have been involved in a car accident and I was provided by a replacement car from Entreprise who work in conjunction with my car insurance company. I returned the car to them this week with no problem. When I checked my bank account this morning I was shocked to find my account had a transaction debited by Enterprise. I rang and queried the transaction and they thanked me for bringing it to their attention and will refund the money. I am disgusted they have taken the money and only I queried it I would lost (stolen in my eyes) it for no reason whatsoever. Can anybody advise what I should do?Thank you

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Hi,Recently I have been involved in a car accident and I was provided by a replacement car from Entreprise who work in conjunction with my car insurance company. I returned the car to them this week with no problem. When I checked my bank account this morning I was shocked to find my account had a transaction debited by Enterprise. I rang and queried the transaction and they thanked me for bringing it to their attention and will refund the money. I am disgusted they have taken the money and only I queried it I would lost (stolen in my eyes) it for no reason whatsoever. Can anybody advise what I should do?Thank you

 

If it was provided in conjunction with your insurance why was there a need to have your card swiped by them in the firs place.

PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS

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I can only presume it is in place for example if the car was returned damaged they would automatically debit the customers credit/debit card. On return the entreprise employee did an inspection and found no faults with the car and it had the correct amount of fuel as when I hired it.

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