Moorcroft / Dircet Line Help Please

[Ljovies]

Hi everyone, i'd appreciate some help please...

 

I recently had car insurance with Direct Line for three months.

 

They asked for proof of no claims which I sent.

 

A few days later I received a letter to say premiums were going up by £100 a month as they had no received no claims proof, despite me posting and emailing it to them.

 

I cancelled the policy and found insurance elsewhere as I was not especially happy about the situation. T

 

he guy I spoke to when cancelling said I would not be charged any more as I had paid each month

and cancelled mid month so they may owe me a refund for the remainder of the month which would be calculated and refunded.

 

A couple of weeks later arrives a letter from moorcroft debt recovery stating that I owe almost £300 and they will take legal action to recover it.

 

It seems as though Direct Line have added additional premiums onto the months I'd already had insurance for even though I sent the no claims proof.

 

I have called DL and they said I need to speak to moorcroft now as they are dealing with it.

 

I did not return the credit agreement to Direct Line, I still have it unsigned at home, yet there has been an 'unpaid debt' search registered on my credit file relating to this.

 

Moorcoft are now ringing me on a daily basis, even on Sundays. I'm not really sure what to do, advice would be very much appreciated.

 

Ljovies

[dx100uk]

well certyainly do NOT enter into comms with moorcrap

 

ESP on the phone.

 

if DL rep said nowt was owed.

then yuo need to get them to review the phonecall recording and tell them to get the wolves to back off.

 

DCA's are NOT BAILIFFS

 

they have NO SUCH LEGAL POWERS

 

so DONT fall for their threats

 

dx

[Ljovies]

Hi DX thank you,

 

I have already called DL about it and the man I got though to told me they are no longer dealing with it and all future correspondence should be with moorcroft. They are not willing to listen, he said I had been given incorrect information, I thought as I had not returned the credit agreement that would be enough to get rid of moorcroft then they would have to go back to DL again. I didn't think they could collect or look at my credit file without one.

 

LJ