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Moorcroft / Dircet Line Help Please

Ljovies posted a topic in Debt Collection Agencies

Hi everyone, i'd appreciate some help please... I recently had car insurance with Direct Line for three months. They asked for proof of no claims which I sent. A few days later I received a letter to say premiums were going up by £100 a month as they had no received no claims proof, despite me posting and emailing it to them. I cancelled the policy and found insurance elsewhere as I was not especially happy about the situation. T he guy I spoke to when cancelling said I would not be charged any more as I had paid each month and cancelled mid month so they may owe me a refund for the remainder of the month which would be calculated and refunded. A couple of weeks later arrives a letter from moorcroft debt recovery stating that I owe almost £300 and they will take legal action to recover it. It seems as though Direct Line have added additional premiums onto the months I'd already had insurance for even though I sent the no claims proof. I have called DL and they said I need to speak to moorcroft now as they are dealing with it. I did not return the credit agreement to Direct Line, I still have it unsigned at home, yet there has been an 'unpaid debt' search registered on my credit file relating to this. Moorcoft are now ringing me on a daily basis, even on Sundays. I'm not really sure what to do, advice would be very much appreciated. Ljovies

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