eon electric bill problem

[rev peter allen]

hello i am new to this forum and would like someone to advice me on what i should do

we have an account with eon along with 3 tariffs a day tariff, night tariff and a weekend tariff which they told us was the best for us.

last week we recieved a letter telling us that since 2004 the night tariff rate was transposed with the day rate which told us that we were having electricity during the day on night tariff rate.

they have admitted that it was there fault and have rectified the 2 tariffs, but now are demanding that we pay for the mistake that they had done. it amounts to over 4000 they then said that they would only claim for the last 12 months which is still a lot of money to find with 25% discount the bill runs to £800

do i have to pay for there mistake.... or can i tell them i am not liable to make amends

help with this problem would be very grateful..

[maroondevo52]

Hello and Welcome Peter,

 

I've moved this thread to the appropriate Forum, hopefully you will get some help shortly.

 

Regards,

 

Scott.

[E.ON Company Rep: Malc]

Hi rev peter allen

 

I'm sorry we've been billing your night rate as the day and vice versa for so long.

 

It looks as though we've applied the Billing Code. This comes into play where we're at fault for not billing a domestic customer correctly. In these circumstances, we'll not charge for any energy used more than 12 months before the problem was put right.

 

However, if the new balance is only down to the transposed readings issue, we'll not back bill for that either

 

We've a specialist team who look after transposed readings. They'll correct the issue and re-bill the account the right way round. If we've overcharged as a result, we'll refund the difference to the customer. Where we've undercharged, though, we'll not expect the customer to pay this.

 

Have a chat to this team. As I say, if the balance is down only to the transposed meter issue, we'll not charge for this. Other usage, however, will be chargeable.

 

Hope this helps. Give me a shout if you need any more info as always happy to help.

 

Malc