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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PPI - Proper Investigation and Prosecutions Needed


James B 1957
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PPI was frequently (but not wholly) sold to parties who had little or no use for it. The fact that massive levels of dishonesty were being perpetrated was ignored for many years - banks profits and bankers' bonuses were engorged as a result.

 

The PPI scandal (mis-selling is not the correct word for a large part of it) was going on for too many years for it not to be know about at all levels of the banks. In allowing to go on there is at least an argument that there has been consipracy to defraud by senior management in conjuction with their own banks. This would not be an easy prosecution - but even an investigation of serious degree will really make those involved and those now involved realise that they cannot escape the full attention of the law. At present the contrary is believed - namely the banks are too big to fail and bankers too powerful to be prosecuted. We really must make the effort and try to get the senior perpetrators.

 

This resolution states:

 

 


    • PPI has cost the tax payer perhaps ten billion pounds
    • No criminal investigation has been conducted
    • No one has been prosecuted
    • The SFO has indicated it does not wish to examine the issues
    • Such a major failure merits a proper criminal investigation
    • Even if ultimately the investigation fails it will signal intent to pursue white collar criminals as far as can be done when they steal from the public
    • We therefore call for proper resources to be made available to investigate PPI and where there are associated conspiracies to defraud.

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