Welcome Finance Issues

[onslowhalfrep]

dx,

 

If you look at my statement

 

the GARDEX VALET was added on 15 NOV 08

then payments are made up to the 15 MARCH 08

then 299.00 is credited to the account

 

I am assuming this is Welcome removing the GARDEX VALET?

 

Still charged interest on it though?

 

So deposit + gardex = £1099.00 so what would the interest be on that?

 

Also have I got any chance of reclaiming the other insurances on the agreement?

 

If you look at my original contract the crosses have been put on by others for the insurance not me.

[onslowhalfrep]

CAPITALISATION + Unpaid DD Charges + Default Charges = £438.23 can I reclaim this as well?

[onslowhalfrep]

Do you think I should send a letter of compliant and notify them that I am seeking legal advice?

[dx100uk]

Hi dx,

 

just had a call from my Wife to say that Welcome have sent all information with regard to the SAR.

 

Apparently there is no default notice(s) included, although they say in their letters they have sent.

 

Also there is a form in with the info that states the car had been VT'd,

but how can this be when I did not give them written consent,

and there is no letter from myself to confirm this?

 

Again they have taken my car unlawfully - these people are present day highway robbers who need to be closed down.

 

As regard the deposit issues - what can I do?

 

Your help in this matter is greatly appreciated.

 

onslow.

 

yes it appears the car was unlawfully vt'd

as long as they are stating a dn was sent thats good enough

 

dx

[dx100uk]

dx,

 

Just to clarify - have Welcome included the interest onto the account for the deposit, as I think the deposit has been considered when you look at to my statement and when you times 48 x 308.10 then add £800?

 

going by A+V+R they have included your deposit as an £800 debt and added interest...check me!

it should have come off the cost of the car BEFORE interest was added.

 

makes the agreement unlawful.

 

dx

[dx100uk]

CAPITALISATION + Unpaid DD Charges + Default Charges = £438.23 can I reclaim this as well?

 

you cant reclaim cap.

 

yes unpaid dd

yes default charges

yes default charges int.

 

reclaim all the above.

 

 

dx

[dx100uk]

dx,

 

If you look at my statement

 

the GARDEX VALET was added on 15 NOV 08

then payments are made up to the 15 MARCH 08

then 299.00 is credited to the account

 

I am assuming this is Welcome removing the GARDEX VALET?

 

Still charged interest on it though?

 

So deposit + gardex = £1099.00 so what would the interest be on that?

 

Also have I got any chance of reclaiming the other insurances on the agreement?

 

If you look at my original contract the crosses have been put on by others for the insurance not me.

 

gardex for 3mnts then int on gardex for the remainder

 

deposit check me as advised

 

TBH: the agreement is unlawful

the car was unlawfully vt'd & without your consent

 

you might even have a chance of getting ALL your payments back + value of the car as today.

 

i'll see if i can entice someone to comment that i know.

 

dx

[postggj]

i will deal with this in the morning, i am on a dongle at the moment and i keep getting loss of signal

[onslowhalfrep]

Thanks dx & squaddie. These people have screwed me over and need dealing with:censored:, the money would be nice , but it is the principle of the matter, how many more people have they scammed....people who are to scared to speak up:fear:!

 

I appreciate your help guys, I have learnt alot since getting involved with this forum, your experience and knowledge are invaluable.

 

[BRIGADIER2JCS]

Thanks dx & squaddie. These people have screwed me over and need dealing with:censored:, the money would be nice , but it is the principle of the matter, how many more people have they scammed....people who are to scared to speak up:fear:!

 

I appreciate your help guys, I have learnt alot since getting involved with this forum, your experience and knowledge are invaluable.

 

re

I think DX is spot on here this wasn't a VT it was a repo.

[onslowhalfrep]

Gents

 

Some more info that I received through the SAR, its only a small thing but take a look at the vehicle condition report

- seems it was fully completed after I had signed and received my copy.

 

There are also some phantom VT letters included with which I have not received via post or by any other means

- seems like they have made them up, or forgot to send them!

 

There is also a letter stating that a default notice was sent out recently to me

- this is complete lies -

I have never received anything of the kind from Welcome, and there is no copy included with the SAR information.

 

I also have a transcript which is complete and utter , let me know if you want visibility.

 

I have spoken with Welcome Head Office last night,

the Branch Manager said asked if there was anything they can do to rectify the situation - really...do I need to spell it out to them?

 

He offered to wipe £2300 off the account as long as I paid the rest (he did say I would laugh at his proposal),

I said that I will send in a formal compliant, then if the issue is not resolved I will go to the FOS and the OFT, and if I still didn't get a satisfactory result

I will get legal advice from a solicitor (he said the conversation is being recorded!).

 

He gave me the individuals name that made the call to me on the 24/10/2012 and gave me the option

either to go to court and pay the court fees which will increase what I owe or just hand the car back to Welcome.

 

The Branch Manager I spoke with last night stated/urged that I should 110% make a formal compliant as this issue is now out of his hands!?

I think they know they have boo booed?

When I asked if he had a copy of the recording of that conversation, he said it has been deleted????? and was no longer available!!

 

It was funny because as I rang Welcome a gentlemen answered,

I gave him all I had (expletives), he said I had it all wrong,

only Welcome can VT the car!!!!

 

I said he should read my Credit Agreement, he apologised and confirmed I was right in what I was stating

i.e.. Welcome unlawfully repossessed my car because I did not consent to them taking my car in writing etc.

 

I also mentioned to the Branch Manager about the interest on the deposit and the GARDEX VALEX, he could not answer,

and once again urged me to make a compliant,

 

I also asked about the default letter and default some I was supposed to have received - again no answer.

[onslowhalfrep]

Another question,

 

the Insurances that have been included onto my account i.e. Shortfall Extra and Mechanical Breakdown Insurance

- I never received any policies for and none have appeared in the SAR information????

 

Should I have received policies for these insurances and are they able to include them onto my account in one credit agreement,

surely there would be an insurance underwriter our can/did Welcome act as an Insurance company also?

[dx100uk]

onslow.

 

i know you are trying to get this resolved

but

thelast thing you needed to do was to tip welcome off

whilst we are still gathering evidence.

 

and on the phone too.

 

you might be scuppering any chance of legal recourse by jumping the gun

and on the phone!

 

yes thse insurance can be reclaimed & the int they have cost you.

 

shortfall extra is not GAP, its more than gap and is useless in most cases

 

MBI is a waste of money too as SOGA cover s you as do HP rules

 

dx

[postggj]

switcher over to sky phone and broadband yesterday, still no service.

i am going to have to go to the library for decent internet access to comment

[dx100uk]

those docs are damining too

 

dx

[onslowhalfrep]

dx,

 

You are right, I will stay off the phone and have no contact with them now until instructed, I was just really annoyed with them and had to vent my feelings - won't happen again.

 

squaddie no probs - I will await your response.

 

onslow.

[onslowhalfrep]

OK guys, what do I need to do? Or should I go it alone now?

[dx100uk]

we'll help lets see what sq or brig canhelp with too.

 

dx

[onslowhalfrep]

dx,

 

Thanks, I was worrying there for a little while, thought I may have to go it alone, thanks for the reply.

 

onslow.

[BRIGADIER2JCS]

Taking a look through the thread now.

[BRIGADIER2JCS]

Hi,

1. Get the claims in as suggested by dx.

 

Now from what I can gather you did not put the VT in writting at any point, but Welcome acted upon a verbal statement, looking at what you said I agree that you did not aggree to this happening.

 

The figures are confusing I see that you had paid of £10K when the car was taken from you what exactly was the total cost of the vehicle. imo they should have taken this to court at this point given the amount.

 

I'll go into this in more detail later.

[postggj]

give me a few hours as i have a very slow internet speed (dongle) Farady cage in my house does not help either

[onslowhalfrep]

Sorry Brigadier, what do you mean "exactly the total cost of the car"? Do you what did they sell it for? Sorry for being a bit slow.

[onslowhalfrep]

Welcome did not give me any option apart from hand the car over or go to court? At that time I had no idea about VT's and VS's and the guy did not explain these options to me, he just state what I have said.

[postggj]

i will just comment on the agreement first

 

the amount of credit for the vehicle is £10,099.00

deposit £800

amount of credit for the vehicle is £9299

 

so we have a total of

 

£9299.00 for the car (that's the car minus deposit)

£1145.00 for the insurance crap

which give an amount of credit for the car and insurance of £10,444.00

 

you are going top have to stay with me on this as i am treating the car and insurance crap as a separate entity

 

the total interest on the car only would be £4248.34

so we have £9299.00 for the car plus £4248.34 interest gives a total charge for credit on the goods of £13547.34 over 48 months gives a monthly figure of £282.23

 

NOW THE INSURANCE

 

Amount of credit for the insurance is £1145.00

interest over 48 months £523.06

total amount of credit on the insurance £1668.06

 

so we add £13547.34 for the car with £1668,06 insurance give a total amount payable on the agreement of £15215.40 divide by 48 gives a monthly figure of £316.98

 

i am having problems on how the cost of the insurance of £1145 has an interest charge of £476.32 when it should be £523.06

 

i can see also where welcome have paid themselves £400 to the elusive welcome elite brokers and included it in the agreement as well, hoping you will not notice, for which you are paying interest on

 

you realy do need an accountant to go through the figures but the total amount repayable is misstated along with the APR

 

agreement unenforceable on the figures given

 

I NEED TO KNOW HOW MANY MONTHS THE INSURANCE CRAP IS OVER, DO YOU HAVE A STATEMENT OF PRICE IN THE SUBJECT ACESS REQUEST

Edited February 20, 2013 by squaddie