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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Wentworth Finance - Get your money back !


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If you have been suckered into paying an 'in advance' admin fee by Wentworth (or any loan shark company) you can get your money back.

I had problems with them, and scoured the net - turns out, they've ripped lots of people off !

In short, I applied for a consolidation loan, received a text and letter to say my £10k loan had been approved and the lender would be in touch shortly - based on this info I paid an admin fee (lets be clear, before I just willy nilly handed over the money - they confirmed to me the lenders name, total amount repayable, loan payments, time, penalty fees etc) I was happy with this, so pauid the £65 ish pounds ... the money never appears. Instead I got bombarded by junk mail from high interest places, one of them being Ralph Marlon(?) offering £7000 at over 600%! not what I asked for....

I complained within a matter of days, and asked for my money back and made a complaint.

they ignored me.

I sent another letter. They then sent me a very odd letter that said I needed to provide ID and other docs to get a refund. odd.

by this point I had had enough. I went to FOS. I gave them all info I had, emails, texts & letters.

It took me from march 2012 - August 2012 to get my original refund.... but as I had some bank regulation knowlege, I pushed my complaint with FOS, stating that they took my money under false pretences - etc etc - 9 months later, I got my money back and £100 compensation. well worth it. A time consuming exercise - but I wanted to post so you would know you WILL GET YOUR MONEY BACK.

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Hi - I would imagine if its similar situation then definitely. Make sure you write to them at least twice (recorded delivery) stating explicitly that you want your refund and to cancel any contract between them and you. If they fob you off and delay the refund you can then go to FOS .... But you will need to evidence that you tried to 'resolve' it yourself first (hence the 2 letters) --- let me know if you need anything else. Ultimately any finance business will be regulated and because of this, FOS will be able to investigate)

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