Argos refusal

[panzer]

As title, just got SAR info back from Argos and not sure which spreadsheet to use, assuming interest at 29.9% is a bit bloody steep

[ims21]

Argos card/revolving credit account?

 

Have you got ALL of the statements?

[panzer]

Argos store card, looks like they are all there

[ims21]

OK its this one

 

FosRunningPPI v102.xls

[panzer]

Balls i dont have all the statements but do have the transaction details, This acccount would never have been in credit anyway and the spreadsheet is playing up. Will the other one be simpler?

[ims21]

This will be the next best one then....not as accurate but may give you a ball park figure.

 

FosCISheet v101.xls

Edited October 14, 2012 by ims21

[panzer]

Cheers, looks exactly like the first one though dude

[ims21]

Ooops

 

Sorry....have edited my above post to include the correct one.

[ims21]

Ooops

 

Sorry....have edited my above post to include the correct one.

[panzer]

Just got a rather curt response from Argos regarding a £1300 claim due to their blagging the Mrs into it some years ago, multiple genuine reasons for misselling stated in the FOS questionnaire submitted. This is their first and FINAL response which I find a bit unusual. Is there any mileage in challenging it further or just rely on the FO.

 

They quote the usual " this/that would have taken place during the sales call" but despite me requesting any transcript of calls in the initial SAR and again in my complaint they have not been able to come up with anything to defend themselves apart from supposition !!

[ims21]

So you can either challenge them your self or go to fos. Personally I would challenge them myself first.

 

"This/That would have taken place" is not gos enough for them to wriggle out of this. They either have evidence or they don't. If they don't then they have nothing to back up their argument and it is pure speculation.

 

Keep at them and remind them a fos case feel will cost them £850.