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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cahoot Address? Coventry or London?


kenny99
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Hi,

 

I've been reading these boards for inspiration for a while now, but have a question.

 

The address on all paperwork from Cahoot is Friars House, Coventry. However, at the bottom of my last letter from them it says..

 

'Registered Office: Abbey National House, 2 Triton Square, Regents Place, London, NW1 3AN'

 

I am currently claiming against Natwest and was told to use their registered London address, so would Cahoot be the same?

 

Sorry if the question has been asked before.

 

Kenny

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ditto

JKop Vs Barclays SETTLED

JKop Vs Cahoot SETTLED

Jkop V Capital One SETTLED

Jkop V Marbles SETTLED

Jkop V MBNA £422 MCOL

Jkop V Egg SETTLED

Jkop V Cahoot Credit Card SETTLED

Jkop V HSCB £1500 W.I.P!

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  • 2 weeks later...

I'm local, so I hand-delivered Cahoot DP request to Triton Square, where it was accepted over the desk and fulfilled very quickly. Did same for first letter requesting refund.

 

If you happen to do this, don't bother looking for Triton Square itself - the main building faces Euston Road so go to their reception there.

 

I think the registered address is always the better option - shows you've bothered to find it out and that therefore you're serious? Or perhaps I'm over-analysing!

'When are we going on holiday, Daddy?'

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I went for the registered address. I saw Chimera had a lot of trouble with the address she was given.

First Direct - £2791.84 received in full and final settlement.

Cahoot - Agreed to settle for full amount of £2024

Abbey National - AQ questionnaire returned and 50% offered

Lloyds Bank - AQ questionnaire returned

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  • 4 months later...

Tiny bit of extra info: yes, Triton House is accepted as the 'address for service', but any letter you write to that address has to be forwarded by them to Coventry - I spoke with Coventry on the phone yesterday and they said that sometimes letters can take "weeks" to arrive in Coventry.

 

Therefore strongly suggest claimants serve papers to Triton House in London, but correspond with Coventry!

 

(by the way, my signature seems to have disappeared, along with the option to edit it in the 'user cp' section above?)

'When are we going on holiday, Daddy?'

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