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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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damage to car being repossessed


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This may be in another thread and if so I apologise but I wondered if anyone give me accurate information.

 

I have had a log book loan through a pawn broker, unfortunately the first 2 payments didn't go through but the 3rd one did on the day they took the car, ironically.

 

However my question relates to the vehicle collection itself. The lender was given a key to the car as part of the loan terms. They used a collection firm to take the car which was removed from our drive without using the key so in other words the car was dragged. We know the car was dragged as there are gouges in our driveway (and yes I have taken pictures).

 

It is an American automatic car so it is quite possible they have damaged the gearbox as these gearboxes have a pin that keeps them in park. In addition the car is very low at the front so it may well have sustained damage to the front valance.

 

We are going to clear the debt this week and have raised our concerns about possible damage with the pawn broker but his attitude is it's our car so we can move it how we want and we don't give the collection drivers the keys. I have tried looking online to find out if they will be liable for any damage caused and it looks like they should be but I just wanted to check.They won't let us inspect the car before paying and insisit they aren't liable for any costs if damage was caused as they own the vehicle now.

 

Hopefully it will be ok and this will all be hypothetical but the drag marks make us think other wise. Also I believe I have 14 days to get the vehicle back but when they spoke to my husband earlier they implied it was 7. Any advice from people with knowledge would be much appreciated. Thank you

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