How To Reach CEO Of Interactive Life Forms (Fleshlight)

[swiftkidd]

Hi,

 

To cut a long story short of total mistreatment, I need to contact the owner & founder of Interactive Life Forms which is the parent company to Fleshlight founded and owned by Steve Shubin. All support and helpdesk systems in both European & American websites plus their email addresses are rendering no responses. I am extremely angry at the level of poor service especially as the founder and owner Steve Shubin is an ex Los Angeles S.W.A.T officer. This non service is absolute criminal and they owe me £8.19 as when they refunded my order they did not pay the outgoing or incoming International Commission Fee's (£4-ish each way) as the payment was made from UK to Spain.

 

They was responsible for messing up my order as they had failed to communicate and did not send notification that my order had been accepted, processed, or dispatched and failed to provide a tracking number so I canceled as I wished to admend/change my order. I also requested a receipt / detailed transaction of my refund followed up in writing as I suspected something like this would occur which was repeatedly ignored and was just told money had been refunded will show up in a week

 

Well despite the mistreatment I still wish to make a purchase in which my 2nd and 3rd attempt have failed due to exceeding maximum spending amount (I think due to it being an adult website heavy restrictions are put in place to prevent kids running up hugh debts on parents cards but also from stolen credit cards hackers etc) Second attempt I suspect was blocked by my bank (Suspect it could have just been a coincidence that my online bank account had denied me access a day or two afterwards) so I had to call them to verify I had been sending payments to FLI SL (Fleshlight) The third attempt appears to be blocked by the company due to orders exceeding "$350" it instructs me to contact via American number or email address. The email address and help/desk systems had no success with.

 

I even signed up to their official Fleshlight forum to complain and demand contact details of CEO or COO to which moderators have heavily censored by deleting and banning my accounts. As far as I know Headquaters is based inHouston, TX United States and their European base is in Spain. They provide both product & service which is why I suspect service is really poor but for a multimillion pound business set to reach enormous growth is absolute unacceptable. I had requested 30% off my total order amount due to poor service which was outright refused. They do not provide the service or support why should I pay a service fee I will pay for product and shipping and as their isn't a retailers expense I think 30% is quiet modest given my total order purchase amount.

 

Just to mention when I checked out first time, Their was one those pop up notifications which asks if you're having any trouble and would like to contact customer support I tried that twice and even left messages and further left loads over past few weeks. I've not had a single response back. (The message pops up fairly quick I did not have any issues during checkout stage I think they know a large percentage of customers will be tempted yet hesitate and rethink before committing to the purchase) but I did sign up for a website account which I was unable to sign into and when using forgot password showed my details was not in their database so is again in part of why I canceled sign up is only allowed during checkout stage when you've finalized the purchase

 

Which regulatory bodies can I complain to and what can I expect to come of it ? Their are other people on Fleshlight Forums who claim their customer service is literally non existent especially in Spain and when you do receive a reply it is not professional it's like they've paid some Spanish kid or whomever a couple euro to type back.

 

I want to contact Steve Shubin and ask him what the hell is up and request my 30% of my total order amount plus my £8.19 refund. Their is also one thing that has bothered me alot and that is the Fleshlight UK Domain is owned and operated by UKInet Media Ltd which is a marketing firm who also has an identical website but called sexshopping. I have raised the issue with support who repeatedly state their two official sites are .Com & .EU and trys to distant themselves by saying they have nothing to do with us then who are they and why are they trading under their brand name ?

 

Thanks

 

Edit: Just some additional details my order exceeds £350GBP and comes to £411 I don't wish to split the order because I'll get charged even more and the only reason I spend so much is I figure if I buy them all now I won't ever have to deal with their service again and the 30% I feel is justifiable as i have spent over 3 weeks emailing all around clock during spare time etc and as claimed before service is really poor if I have any problems I am not confidant they're capable of resolving it due to no communication also their are 7 items in my order that has a crazy extortionate mark up that they can afford to let go for free and only be a loss of minimum amount. Brain Shubin who is Steve's son is COO chief operating officer so contact details for either would be great. Among internet interviews it is said he keeps a close watch/ear to his consumer needs and really understands and listens well I am here with £411 purchase to which his company is ignoring. CRAZY

Edited November 4, 2012 by swiftkidd

[labrat]

 

set to reach enormous growth

 

was that intended to be a pun about the product?

[swiftkidd]

was that intended to be a pun about the product?

 

Nope no puns intended. I know the guy or representatives of his company are reading this via webclippings etc and have provided support with my phone number so why have they not contacted me ?.

 

I have researched a little about their company who claim to have sold over 5 million and ernt over quarter billion dollars and the company has plans to break into the Asian market and other big economy's of the world I will chase this for as long as it takes. Only interesting leads I've found have been job openings on Linkedin and Employee reviews of working for them at Glassdoor I have never came across a company where reaching senior managment has been an issue ? This company can't be complying with consumer law

 

http://www.glassdoor.com/Reviews/Fleshlight-Reviews-E117568.htm

[Nagasis]

I'm having trouble understanding your claim.

 

They owe you 8.19? Is this correct and why do they owe you this.

 

Why do you expect a 30% reduction in your bill?

 

Why didnt you order you products from a UK company for dsr protection?

[swiftkidd]

£8.19 is correct, They messed up on my order which resulted in a refund. They refunded the money but did not compensate/factor in the International "commission" Fee for both my outgoing purchase payment or my incoming refund payment so in total the difference is £8.19.

 

I expect 30% reduction due to non service. As explained they're providing both product & service and are failing to provide service. I have spent best part of 3 weeks making inquiry's, chasing Fleshlight support why the hell should I pay full price for a service I am not receiving but also if I experience problems with my purchase down the line they're also not going to be their to service me. 30% is a fair an modest amount.

 

I am making a big order spending 8 times more then average customer in sight of poor service a service that serves no internal command structure and mistreats/devalues customer but also do not wish to return (They offer a Fleshbuck scheme which is a cashback Scheme which would earn me £28.82 off my next order, Also I purchase 7 plastic containers which have a Hugh mark up throw them in for free saving £75 and a free Fleshlight we have our 30% off with a somewhat content customer

 

I purchase from Spain which is in EU so I am covered by the EU Consumer Directives. I didn't purchase from UK as they do not stock entire range so I am stuck purchasing from Spain

[Nagasis]

Can you tell me what ' service ' they are not supplying. It will allow me to understand your 30% claim better.

 

I personally would not make any further orders with a company I am not satisfied with until all issues have been resolved.

[swiftkidd]

Poor levels of customer support in general, failure to escalate repeated request to speak to senior manager, failure to provide receipt/reassurance of my refunded transaction. I have made several inquires and raised concerns over the quality of certain products and Fleshlight UK Domain's website and have had less then satisfactory responses.. I also contacted support on multiple occasions to resolve my purchase issues (bank block & customer service representative blocks), Internal support & helpdesk systems returning no customer support.. I could go on endlessly their is so many flaws in this service it is as if no one is working their. I don't know about Spain but here in UK we have standards in both service and products and when those standards are not upheld we've a problem and are entitled to make a complaint. I target Mr Shubin because he is owner,founder & director of the company which makes him solely responsible and accountable for everything wrong with the company.

 

Retailers all across world are struggling to stay a float and here we've manufacturer with healthy business going it alone and attempting to provide the product without the retail industry and are failing. They should not be allowed to continue people are paying for a service they're/will not receive. Communication and service are poor how do I expect to hold them to the two year warranty's ?

 

We're talking 30% here, Thirty percent. My time is worth 100 fold. I am fair and reasonable and require not only my refund but an explanation & a solution. I forgot to mention on my third purchase attempt I emailed in advance requesting assistance to make sure everything runs smooth yet received no response so attempted it alone and sure enough it fails due to a maximum web order amount. They already know I'm good for the money because they've successfully taken it the first time so I should not be held to such blocks but also why has no one bothered to contact me ?

 

p.s - I have come to far to merely walk away without purchase now.. My third purchase is still blocked and I am contemplating attempting a 4th but splitting the order. of course I then get stung on twice the delivery amount but I guess if I really want a response from Fleshlight I charge back the transaction sit back and watch them attempt to get hold off me.. costing them TIME and when they finally catch up I just pay the amount minus commission or compensation for the inconvenience is this the game we're playing ? Anything goes..

 

How do you intend to help me sir ?

Edited November 4, 2012 by swiftkidd

[labrat]

jsut to confirm something

 

is it a business purchase or personal purchase

 

sorry if its a little embarasing but differnt rules apply to each situation

[swiftkidd]

Personal, as explained before I'm buying them all now so I never have to return or deal with this company again. Side note: Made my 4th purchase attempt last night thinking maximum web order was £350 (€437) and failed due to exceeding $350 so I split my order into two separate transactions totaling to just over £440 plus they owe me £8.19 so in total spent £450 with zero service. £10 of the £440 was commission is it right buyer pays all the commission for sending payments when clearly I was charged commission on receiving my refund ?

 

Deduct 30% is fair, plus 18% Spanish VAT it just under 50% off which reflects paying half which they've delivered half. Also this is 3rd account they've taken money from my bank before processing my order or before dispatching which is said to be bad business and frowned upon by Visa/Mastercard.

 

I think they may use automated software and keep in house upto date live stock as they're the manufacturer is unlikely they would be out of stock but in receipt it says Tax: €0 The website should also have options to switch between currencys €URO & £GBP.

 

Not impressed will keep posted if they send tracking numbers this time. Spent just under £50 on two shipments due to exceeding maximum web order amount as no service personal would email me back.

 

My only concern now is they start processing my old orders and take money for it ?

 

Edit: Both orders have been dispatched & tracking number is available by logging into my Fleshlight account and checking order status yet it is good industry standard to inform the customer that the tracking number would be available their or to even send a separate email with tracking. First time I created an account I could not sign in and when using 'Forgot password' tab it said cannot find your details in our database so no tracking was available and I did not receive a receipt of my order so I canceled as I had wished to change the order. I canceled that shipment whilst package was still in Spain. 3 or 4 days later I received an info card that UPS had attempted to make a delivery but upon updating it processed return to shipper and is shown to be en route back to Spain. Is in France at moment

Edited November 5, 2012 by swiftkidd

[swiftkidd]

I am absolutely stunned it has certainly turned into a laughing matter. Not 1 Fleshlight came in real packaging. I expected the tin can packaging they're essentially received as OEM Original Equipment Manufacturer not retail that may have seemed obvious to some since purchasing from the manufacturer but no where doe's it state it won't be delivered in retail packaging and on some area's of the site it show's the tin packaging.

 

For £450 a price negotiation is definitely required. Even the paper billing is shoddy as ink in printer is clearly running out with only some of it actually printed

 

Edit: Fleshlight cases did not come sealed just loose cases. People may thing I am being picky but at a cost of near £10 for plastic I expect it to arrive without imperfections, dirt and what ever have you.

Edited November 6, 2012 by swiftkidd