credit card purchase refunds and liabilities

[pearson63]

i purchased some goods from an american site in may this year.

they never arrived so i contacted the company who resent the goods.

this happened nearly every month until september when i gave up and asked for a refund to my credit card company

the american site said they had refunded the money to the credit card co.who have stated it has not been received it.

I have spoken to the credit card company who states they cannot investigate as purchase was over 3 months ago. IS THIS CORRECT?

Have i not repurchased the goods every time i was told they were being resent to me

I am completely at a loss to see the benefits of using a credit card online to purchase goods if they cannot secure a refund

Any advice of any kind would be most appreciated

Edited October 11, 2012 by pearson63
mispelt

[sir_gilmour]

Hi pearson63

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

[pearson63]

thanks but how do i transfer my post to banks and credit etc?

[IdaInFife]

Hi pearson

 

i have moved your thread to a more appopriate forum

[Migster]

They can reclaim the money via a chargeback, but the standard time limit on this is 120 calendar days, so you may be outside of that. If the value is £100+ you should also have the additional protect of Section 75 of the Consumer Credit act.

 

Edit: There's some more info here: http://www.which.co.uk/consumer-rights/sale-of-goods/your-rights-when-paying-by-credit-card/chargeback-on-credit-and-debit-cards/

Edited October 13, 2012 by Migster