You wouldnt believe it!!

[Zonker]

Had a message left on my answerphone, so i felt like a 'challange'.

 

Rang them tried to work out what type of company they were...financial management all they would say even to a direct question if they were a dca. So much about being transparent in their dealings. Asked them not to ring again as per the oft guidlines and all in writing.

 

Checked out via a web search.. yep a dca.

 

A little while later i got a message through the post, can i ring them? Of course i rang them, refused dpa as usual and asked for a copy of their complaints procedure to be sent to me.

 

I dont expect to see any complaint stuff to be sent to me, so what could be done about it?

[renegadeimp]

Which DCA is it?

[Zonker]

I would rather wait and see what happens before revealing the name. Lets see if they can get the stuff asked for to me.

[Bazooka Boo]

Ditto renegades post, who is it?

Not revealing their name is fruitless.

[Zonker]

Yes i agree , i think we are all aware that dca's do read these forums, i thought it might be good to see if they can carry through whats been requested without any outside encouragement. Its the Lewis group.

[Bazooka Boo]

Ha ha, The good ole Lewsers group!

 

I would start the complaints process with the OFT&TS for their foolish belief that they are a financial management company, never heard of such immature BS.

[Zonker]

I seriously doubt they have sent me anything to do with complaints procedure. So my question was how long is expected am I to wait and what other steps should i do before i can ignore their complaint procedure and proceed to OFT / TS?

[Bazooka Boo]

IMO I would give them seven days to send you their illusive complaints procedure, then lodge formal complaints with the OFT&TS.

[NailPost]

As holders of a consumer credit licence they must have complaints procedure and must send it out on request. Not to do so would give rise to another complaint.

[bigshoes...bigsocks]

As holders of a consumer credit licence they must have complaints procedure and must send it out on request. Not to do so would give rise to another complaint.

 

and following a no-show on that complaint... another complaint... followed by another complaint... followed by another complaint...

 

What was it Einstein said about insanity...!?

[sameagle]

Was he the bloke that said that insanity was hereditary?

 

It is in my family - I got it from my children!

 

Sam