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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Minicredit / OPOS


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I took out a minicredit loan earlier this year and it was repaid late.

 

Due to my IVA failing I was struggling to pay creditors and minicredit was delayed. Even though I asked them to remove my continuous card authority (which they refused) the company still took money from my account.

 

Over a period of several weeks they managed to take £200 in £25 pieces which satisfied the original loan and interest.

 

Since then I have been receiving emails from Minicredit and now OPOS saying they want to recover additional penalty fees and interest. I have been fighting this on the basis of the following: -

 

1.) They refused to remove my card authority when in financial hardship (I advised them of this when I called the office back in April)

2.) During the same phone conversation they refused to negotiate a repayment plan

3.) Continuing refusal to revoke my card authority (I have 60+ emails in relation to this and ultimately my bank removed it)

4.) The original debt has been satisfied after they stole money from my account (as I had tried to revoke my authority)

 

As these companies are not listening to me I suggested that if they want to take it further and are confident they can reclaim this to issue court proceedings which I will vehemently defend.

 

What are the chances of them actually issuing proceedings?

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Even if they took you to Court they wouldn't get a penny, the Court will find in your favour unless you do something silly like accept liability for what they claim to owe or not show up in court.

The Court will consider the debt settled and they can't win a claim for charges on a settled debt if you make a defence.

Edited by Nao
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You only owe the original loan plus interest and the initial default fee, minus anything you have paid so far. Thats direct from the FOS, not made up from us. Your contract was only 30 days so they cannot charge you contracted interest afterwards.

 

As Nao said, do not accept any liability, and it might be a good idea to send them the prove it letter to see how they think you owe them anything. Especially after stealing your money.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 4 weeks later...

Itook out a minicredit loan back in january for 130-00,this spiralled to 950-00 in 8 weeks despite me making offers of payment.Then i recieved a letter off OPOS saying they were the collection agency.I explained my level of debt to them and they agreed to accept 200-00 upon proof of my debt,this i did and payed the 200-00.Now 8 weeks on and i have recieved an email from minicredit stating that i still owe 1142-00 with no mention of the 200-00 payment to close the account...Hence they will get nothing.

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