I Despise PerfectHome

[flemo82]

Hi all, just joined long story short i have been a perfect home customer for just over a year had no issues with them until they started collecting card payments from a business account i had used one time, WITHOUT MY CONSENT.

 

This happened 6 times week after week, and every week after complaining to the store manager i would have the reply of "well how were you going to pay your account this week?'' which would then send me into blind rage for the cheek of the remark, resulting in the manager apologising and stating it wouldnt happen again.

 

I have since cancelled my cards and received new ones but i am now refusing to pay them anymore.

 

Im now receiving what i can only describe as their bully boy tactics (laughable at best) seen scarier teenagers in bootle

 

Since no credit check was completed by perfect homes im not bothered about becoming a bad debtor with them i just want to know my rights

 

can someone please advise

 

PS I do not want any advice how to bring the account upto date or resolve the issue about the fraud all telephone calls were recorded.

 

Thanks in advance

[flemo82]

to be honest perfecthome id rather get advice from someone other than representatives of perfecthome or temple finance. im exhausted of the 15-20 calls per day i receive from my local store.

 

Its not like your company has the customer at heart nor do i want to wish to listen to anymore lies about how i have to have "OPTIONAL SERVICE COVER" how your guys will come into my home and reclaim your goods.

 

and as for the police coming to arrest me for theft of goods or even better obtaining goods by deception. i can see why you prey on the vulnerable.

[laureneton2011]

Hi i have been in contact with citenzens advice cause i am having problems with them to they were taking double payments each week off me and then saying they coudnt refund it me it would go into a little account so if your short 1 week you can use it which was no good to me they were leaving me short so i cancelled my cards to and never paid them again i havent paid for 9 weeks.

 

they have harrased me phoned me every day 10 times a dsay so changed my number they have contacted my family member who have told them they dont speak to me so they dont carry on getting harrased and visited me at home and my partner said i left him n took stuff with me so they used police scare tactic which is rubbish citizens advice told me they cannot take the goods back without a court order as they are not baliffs and they cannot call police because its not a criminal matter its a civil matter as we havent done anything iilegal its just breach of a contract and they dont take you to court either my sister was supposed to pay them 60 quid a week n stopped paying ignored door everytime they came n changed her number n they eventually got fed up she hasnt heard from them for over a year and never retunred any of the goods and she says they dont even send her letters n she had a tv, washer, sofa and cooker from them.

 

im riding it out n seeing where it goes as i have a bed and matress and a tv i pid on for over a year and no way im returning them as you still have to pay

[PaulineHall]

I ordered a double bed from Perfect Home but they couldn't get it in the 10 days they promised so I bought a bed elsewhere and it was delivered in 2 days.

I had to go in the shop to cancel and was told the 2 weekly payments already made would be back in my account in 24 hours. They didn't however mean my bank account but some dodgy savings account I suddenly had with them.

They are still taking weekly payments 7 weeks later and I didn't buy a thing!

I have phoned 3 times and now they say I have to go in the shop to get my money back!

Worse still,I was mis-sold insurance. The cost of the insurance was added on without telling me & when I asked if the insurance cost extra they said it was included in the price (which by then it was) I even asked if it cost less without insurance and the saleswoman repeated it was included in the price quoted - COMPLETE [problem]!

I'm going into the store this weekend to get my money back but I don't expect it to be easy

[flemo82]

its kind of funny ive had their customer relations round, I've had the assistant manager round the manager round now temple finance are knocking everytime they knock i just sit there and let them knock and knock and knock some more then when the cheeky beggars look through my window i sit and waive at them its hilarious especially when its pouring down with rain.

 

Listen at the end of the day perfect home dont have a leg to stand on in court either my cousin is a solicitor and his wife is a police officer, so they take you to court the judge laughs them out because:

 

1: stupidly amount of apr they charge on their products

 

2: the cover protection THAT YOU MUST HAVE

 

3: doorstep harrasment and bully boy tactic (you need to video this)

 

Perfecthome are a joke, they'll also try the we just want to help you sort your account out ultimately they just want you to pay up or give the goods back.

 

WELL NOT ME I'M NOT GIVING ANYTHING BACK, AS FAR AS I'M CONCERNED PERFECTHOME BROKE THEIR CONTRACT WITH ME BY TAKING MONEY FROM MY ACCOUNT END OF THE MATTER.

Edited October 14, 2012 by caro
Potentially libellous remarks

[laureneton2011]

its kind of funny ive had their customer relations round, I've had the assistant manager round the manager round now temple finance are knocking everytime they knock i just sit there and let them knock and knock and knock some more then when the cheeky beggars look through my window i sit and waive at them its hilarious especially when its pouring down with rain.

 

Listen at the end of the day perfect home dont have a leg to stand on in court either my cousin is a solicitor and his wife is a police officer, so they take you to court the judge laughs them out because:

 

1: stupidly amount of apr they charge on their products

 

2: the con that is the cover protection THAT YOU MUST HAVE

 

3: doorstep harrasment and bully boy tactic (you need to video this)

 

Perfecthome are a joke, they'll also try the we just want to help you sort your account out ultimately they just want you to pay up or give the goods back.

 

WELL NOT ME I'M NOT GIVING ANYTHING BACK, AS FAR AS I'M CONCERNED PERFECTHOME BROKE THEIR CONTRACT WITH ME BY TAKING MONEY FROM MY ACCOUNT FRAUDULENTLY END OF THE MATTER.

 

 

Haha love it waving at them through window I havent had the pleasure of them nosing through my windows yet that will be next step as I haven't paid for 9 weeks n not paying them a penny more it's there own fault for letting people have stuff on top of stuff just to get a sale wen customers can't 'really afford it

[mrbigjase]

Did you have the laptop presentation before you signed? Did you see the bit that said S.O.G.A does not apply to products from perfect homes?,did make me chuckle!

[bigshoes...bigsocks]

Haha love it waving at them through window I havent had the pleasure of them nosing through my windows yet that will be next step as I haven't paid for 9 weeks n not paying them a penny more it's there own fault for letting people have stuff on top of stuff just to get a sale wen customers can't 'really afford it

 

Is it their fault or your fault?

That's the attitude that got this country into this mess in the first place.

[caro]

Hi flemo.

 

I'm a bit confused. I can quite see that Perfect Homes shouldn't be taking money from a bank account without your consent, and why there shouldn't be PPI, and that they shouldn't harass you.

 

What I don't understand is why you aren't paying them now.

 

You've dealt with the bank account, can write and tell them not to harass you, and claim back PPI.

 

Unfortunately there is no cap on interest rates, so legally they can charge what they like.

 

You ask where you stand by not paying. Why not ask your cousin who's a solicitor.

 

We have company reps on the site to help resolve issues, but from your posts it seems that you are only interested in not paying. That's not what this site is about.

[SURFBOY]

I wonder if there are a few trolls on this thread ???