Please do not buy bikes from argos

[yorkshiresue]

I bought a bike from Argos 4 months ago and it developed fault. I rang customer services up who told me I had to pay for a bike report to prove it was a manufacturer's fault and not misuse. After kicking up a fuss they told me under the Sales of Goods Act that if a product developed a fault after 30 days it was up to ME, THE CUSTOMER TO PROVE IT WAS FAULTY!! No matter who I spoke to they were not budging on this.

 

After looking at the sales of Goods Act it said if a fault develops within the first 6 months it is up to the supplier to prove it and not the customer. Argos are still not budging. I have said that I am now going to go to Trading Standards. They said that was fine but will be told the same. The arrogance of Argos - they are at fault but no that they are a large company and perhaps know Trading Standards will not do anything about it. I havent dealt with Trading Standards before and perhaps that is a bit harsh, and maybe they will be able to help me.

 

PLEASE PLEASE DO NOT BUY ANYTHING FROM ARGOS UNLESS YOU ARE PREPARED TO PAY FOR A REPORT BEFORE YOU GET A REFUND OR CAN SWAP THE PRODUCT.

[renegadeimp]

SOGA. Use it, love it.

 

If they still refuse to budge, send a formal complaint to the CEO, and if that doesnt work, then its either trading standards or send them a lba

[yorkshiresue]

Thank you so much for the info that's great.

[renegadeimp]

Just to note, if you end up sending them a LBA, please make sure you are willing to follow it up through the courts. Too many people dont realise that these huge companies get threatened with lawsuits all the time and they have pretty good defences against them, as very few people actually follow up on it.

[labrat]

john.walden@argos.co.uk

 

Best I can find for CEO email

[blitz]

That's accurate for the MD email, with regards to who has to prove it is faulty Argos must within six months (SGA79 s48A). I would be very inclined to take it into the store and ask for a replacement / refund there and then, I have had various bikes bought into the store whereby we have sorted it out (Though this is down to the manager).

[andyask]

I used to work for the Raleigh helpdesk in Nottingham when I was a student many , many years ago. (In those days you could smoke in offices!) Going straight to the manufactuer may help if they have a Helpdesk in this area of the world. Take pictures of the issue. I remember often we would send out parts to end users or ensure their claim reached the retailer.

[andydd]

Buy from a decent bike shop ?..

[Rob Clowes]

OMG!! i can't believe im actually reading this! me and my partner bought two bikes from Argos and within 2 weeks they developed a fault so after speaking to some so called manager they replaced them with two new bikes which i went on once before it developed a fault again. I've sent an e-mail demanding a refund which i still haven't received a call about.

 

I posted my problem on their Facebook page and will continue to do so until i get what i want, they tried to fob me off with the bike report thing but didn't accept it and mentioned the sales of goods act to which they replaced the first set.

 

They are an absolute joke of a company and will not be dealing with them ever again, i suggest you post the above on facebook and let everyone see how they operate.

[andydd]

Are they decent quality bikes though or just cheap rubbish ?